BPO Operations Partner

BPO Operations Partner – Recruitment & HR Tech

We are hiring a Senior BPO Operations Partner to oversee and optimize our offshore delivery hub. This role is ideal for a leader who has built, managed, or scaled a BPO in the staffing/recruitment sector and understands the technical workflows behind ATS/HRIS platforms.

Responsibilities:

• Partner with executive leadership to design and expand BPO delivery models

• Manage vendor relationships, staffing operations, and offshore recruitment support teams

• Drive operational excellence, compliance, and data accuracy within recruitment systems

• Leverage ATS/HRIS platforms (Ashby, Workday, Bullhorn, etc.) to streamline workflows

• Develop KPIs, dashboards, and reporting structures for visibility across recruitment operations

Requirements:

• Extensive experience leading BPO operations for recruitment/staffing organizations

• Strong working knowledge of ATS/HRIS platforms (Ashby experience highly valued)

• Proven ability to manage multi-level teams and deliver results at scale

• Strategic mindset with hands-on execution skills

Originally posted on Himalayas