At SAFE Security, our mission is bold and ambitious:

We Will Build CyberAGI
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Customer Success Advisor

Remote, USA Full-time Posted 2025-11-03

At SAFE Security, our mission is bold and ambitious:

We Will Build CyberAGI— a super-specialized system of intelligence that autonomously predicts, detects, and remediates threats. This isn’t just a vision—it’s the future we’re building every day, with the best minds in AI, cybersecurity, and risk. At SAFE, we empower individuals and teams with the freedom and responsibility to align their goals, ensuring we all move towards this goal together.

We operate with radical transparency, autonomy, and accountability—there’s no room for brilliant jerks. We embrace a culture-first approach, offering an unlimited vacation policy, a high-trust work environment, and a commitment to continuous learning. For us, Culture is Our Strategy—check out ourCulture Memoto dive deeper into what makes SAFE unique.

Location: London - Remote

Experience: 5-10 years

Core Responsibilities:

  • Owns the entire customer journey - from onboarding to value realization to value expansion - measuring specific metrics throughout the journey
  • Acts as the "voice of the customer" inside the company
  • Owns the customer relationship - including relationships with the CISO/CIOs and IT operational teams - with the aim of becoming a trusted advisor on cyber risk
  • Owns metrics such as NRR, NPS, and value realization
  • Becomes a SAFE platform expert and help customers become self-sufficient
  • Assists in identifying and documenting best practices and ensuring customer environments align with them
  • Partners with Customer Success Engineers (CSE) to resolve any issues with customer deployments
  • Communicates and tracks customer product enhancements with SAFE Product Management
  • Present customer business reviews to executive business owners and technical customer contacts
  • Travel to customer locations will be required

    • Essential Skills/ Qualifications/ Experience:

  • Technical knowledge: Breadth of knowledge around cybersecurity, cyber risk, security compliance
  • Empathy with the customer; listening power
  • Strong project management skills - super detail-oriented and disciplined
  • 5+ years of experience in risk consulting, management consulting, customer success
  • Takes an advisory approach to large Fortune 1000 customers
  • Track record of delivering on customer success metrics
  • Confidence in being an advisor to the CXOs
  • Comfort with building, ambiguity, and high growth chaos in a startup environment

    • Additional Information

    If you’re passionate about cyber risk, thrive in a fast-paced environment, and want to be part of a team that’s redefining security—

    we want to hear from you!

    Apply to this Job
    Apply Now

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