Senior Manager / Manager, Business Analytics & Planning (Customer Experience)

Join Klook as a Senior Manager/Manager of Business Analytics & Planning (Customer Experience) and be part of a team that brings the world closer together through experiences. Collaborate with stakeholders to analyze business performance, derive insights, and improve customer experience. Design processes, metrics, and dashboards to drive data-driven decision making and lead a team of analysts to enhance analytical capabilities.

Requirements

• Bachelor's Degree in quantitative analysis, statistics, business administration or related disciplines.
• Minimum 5 years of strategy consulting, business intelligence/analytics, category/brand management, product management, sales operations/operations, or market/user research.
• Robust analytical abilities, capable of offering valuable insights and directing stakeholders on the correct methods for evaluating data.
• Experience in cross functional stakeholder management with effective priority management.
• Experience in programming or analytic tools such as SQL,VBA. Familiar with data visualization tools such as Tableau or Google Analytics.

Benefits

• Opportunity to work with a leading platform for experiences and travel services
• Chance to be part of a global and diverse team
• Ability to make a significant impact on customer experience and operational efficiency
• Opportunity to lead a team of analysts and mentor them to enhance their analytical capabilities

Originally posted on Himalayas