**Experienced Customer Service Representative – Specialty Mail Order Pharmacy**

About Us

CVS Health is a leading healthcare company that is dedicated to delivering improved human-driven healthcare for a rapidly changing world. Our mission is to carry our heart to every moment of your health, and we strive to make a positive impact on the lives of our patients, customers, and employees. At CVS Health, we believe that our employees are the key to our success, and we are committed to creating a culture of diversity, inclusion, and belonging.

About the Role

We are seeking an experienced Customer Service Representative to join our Specialty Mail Order Pharmacy team. As a Customer Service Representative, you will play a critical role in providing exceptional customer service to our patients, answering their questions, and resolving their concerns in a timely and professional manner. You will be responsible for handling a high volume of complex customer inquiries via phone, email, and chat, and will work closely with our internal teams to ensure that our patients receive the best possible care.

Key Responsibilities:

• Provide exceptional customer service to patients, answering their questions and resolving their concerns in a timely and professional manner.
• Handle a high volume of complex customer inquiries via phone, email, and chat, and work closely with internal teams to ensure that patients receive the best possible care.
• Coordinate and handle new patient requests and reorders, including verifying and renewing benefits, and assisting patients with deciphering and entering new or reorder medications into our pharmacy data system.
• Convey and collect copay sums, acquire approvals, and work with insurance companies, healthcare providers, and internal teams to screen, identify, resolve, and approve orders that have records of sales or clinical issues.
• Collaborate with internal teams to ensure that patient needs are met and that financial and clinical expectations are being met prior to fulfillment.

Requirements:

• Dynamic IL Pharmacy Technician License or willingness to apply for an IL Pharmacy Technician License.
• One year of experience in a customer service role handling and resolving a high volume of complex customer needs via telephone.
• One year of work experience with Windows-based applications, including Windows, Microsoft Office, web navigation, and email applications.
• One year of PC keyboarding experience, skills, and fitness.

Preferred Qualifications:

• Healthcare work experience and knowledge of benefits, insurance, medications, and clinical terminology.

About Our Culture

At CVS Health, we are committed to creating a culture of diversity, inclusion, and belonging. We believe that our employees are the key to our success, and we strive to provide a work environment that is supportive, inclusive, and respectful. We are an equal opportunity employer and welcome applications from diverse candidates.

About Our Benefits

We offer a comprehensive benefits package, including competitive pay, health insurance, retirement savings, and paid time off. We also offer opportunities for career growth and development, including training and education programs, mentorship, and leadership development.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our website.

Equal Employment Opportunity

CVS Health is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a culture of diversity, inclusion, and belonging, and we strive to provide a work environment that is supportive, inclusive, and respectful. We do not discriminate in hiring, employment, promotion, or any other staff activity on the basis of race, nationality, color, sex, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable law.

CVS Health is a Military-Friendly Employer

We proudly support and encourage individuals with military experience (active, veterans, reservists, and National Guard) to apply for CVS Health positions. We also welcome applications from military spouses and caregivers.

Apply now and join our team of dedicated professionals who are passionate about delivering exceptional customer service and making a positive impact on the lives of our patients and customers.