Director of Client Experience - Indeed Hire Enterprise - Remote

Join the World's Number 1 Job Site and Revolutionize Client Experience

At Indeed, we're on a mission to help people get jobs and cultivate an inclusive and accessible workplace where everyone feels comfortable being themselves. As a global leader in job search and recruitment, we're committed to innovation and creating the best experience for job seekers and clients alike. We're now looking for a talented Director of Client Experience to join our Indeed Hire Enterprise team and lead the charge in delivering exceptional client experiences.

About Indeed and Our Culture

As the world's number 1 job site*, we're dedicated to building a workplace and global community where inclusion is valued and prioritized. Our culture is centered around fostering a diverse and inclusive environment where every employee feels respected and accepted, fueling innovation and creativity. We believe in providing a fair chance at employment for all, including individuals with criminal records and those with military experience.

Job Summary

We're seeking an experienced Director of Client Experience to lead our Indeed Hire Enterprise Client Experience team. As a Director, you will be responsible for delivering exceptional experiences for Indeed Hire clients, building a high-performing team, driving strategic initiatives, and collaborating cross-functionally to ensure client satisfaction and long-term growth. If you're passionate about creating delightful experiences for both job seekers and clients, and have a proven track record of managing teams and driving client success, we want to hear from you!

Key Responsibilities

• Lead a high-performing team of client experience professionals, ensuring timely results on strategic initiatives and consistently exceeding client expectations.
• Build and manage a team passionate about creating exceptional experiences for job seekers and clients, fostering a culture of diversity, inclusion, and belonging.
• Develop and maintain strong relationships with enterprise clients, understanding their needs and ensuring team accountability to these requirements.
• Establish effective feedback mechanisms to identify client and team pain points, collaborating cross-functionally to enhance outcomes through continuous improvement.
• Define, monitor, and share key metrics on client satisfaction and team performance to drive continuous improvement across Hire teams.
• Build excellent cross-functional relationships with stakeholders across Indeed Hire, understanding their missions and aligning efforts to drive collective success.
• Foster a culture of diversity, inclusion, and belonging, mentoring team members to build their skills and confidence.

Requirements and Qualifications

Essential Qualifications:

• Minimum 5 years of experience in enterprise client relationship management, internal enterprise talent attraction leadership, or principal staffing industry leader.
• Minimum 5 years leading multi-faceted teams in a matrixed environment.
• Demonstrated capability to establish and maintain cultural tenants supporting organizational and client outcomes.
• Demonstrated ability to provide communication in support of inform and influence models inclusive of internal and external executive-level audiences.
• Established track record of managing teams of managers while maintaining manager and team accountabilities to high-performance levels.

Preferred Qualifications:

• Proven ability to build and manage highly effective enterprise client accounts, propelling long-term growth, retention, and client delight.
• Strategic thinking and the ability to navigate ambiguity while translating function vision and data into cascaded actionable goals.

Skills and Competencies

• Strong leadership and management skills, with the ability to inspire and motivate teams.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders.
• Strategic thinking and problem-solving skills, with the ability to navigate ambiguity and drive results.
• Strong analytical and data analysis skills, with the ability to define and track key metrics.
• Ability to foster a culture of diversity, inclusion, and belonging, and promote these values throughout the organization.

Career Growth Opportunities and Learning Benefits

At Indeed, we're committed to the growth and development of our employees. As a Director of Client Experience, you'll have opportunities to:

• Develop your leadership and management skills through our comprehensive training programs.
• Collaborate with cross-functional teams to drive innovation and growth.
• Contribute to the development of our client experience strategy and vision.
• Build a high-performing team and mentor team members to achieve their full potential.

Work Environment and Company Culture

We offer a remote work environment, allowing you to work from anywhere and maintain a healthy work-life balance. Our company culture is centered around:

• Diversity, inclusion, and belonging: we value diverse experiences and perspectives.
• Wellbeing: we prioritize the wellbeing of our employees and offer a range of benefits to support their physical and mental health.
• Innovation: we're committed to innovation and continuous improvement.

Compensation, Perks, and Benefits

We offer a competitive salary range of $170,000 - $290,000 per year, depending on location and experience. Our benefits package includes:

• Medical, dental, vision, disability, and life insurance.
• 401(k) matching and equity-based incentive program.
• Paid time off and 12 paid holidays a year.
• Up to 26 weeks of paid parental leave.

Equal Opportunities and Accommodations Statement

We're committed to building a workplace and global community where inclusion is valued and prioritized. We're proud to be an Equal Employment and Affirmative Action employer, and we welcome applications from all qualified candidates.

How to Apply

If you're passionate about delivering exceptional client experiences and driving growth and innovation, we want to hear from you! Apply now and take the first step towards a rewarding new role.

Don't miss this opportunity to join our team and make a significant impact. Apply now and start your journey with Indeed!