Experienced Leave of Absence Case Manager - Disability & Leave Services Team at Amazon
Join the Disability & Leave Services Team at Amazon: A Unique Opportunity for Growth and Impact
At Amazon, we're driven by a passion for innovation and customer obsession. Our Disability & Leave Services (DLS) team is at the forefront of delivering exceptional leave of absence, disability, and accommodation services to Amazon employees, applicants, job seekers, and candidates worldwide. We're seeking an experienced Leave of Absence Case Manager to join our team and make a meaningful difference in the lives of our employees.
About the Role
As a Leave of Absence Case Manager, you will be the single point of contact for employees throughout their leave of absence or disability event. You'll provide holistic case management services, including reviewing medical documentation, adjudicating leaves, and responding to changing circumstances and needs. Your exceptional communication and problem-solving skills will enable you to navigate complex situations, build strong relationships, and ensure a smooth return to work for employees.
Key Responsibilities
- Initiate and respond to inquiries: Answer questions and provide information about leave and disability events, benefits, and options available to employees.
- Case management services: Serve as a point of contact for assigned employees, reviewing medical documentation, adjudicating leaves, and responding to changing circumstances and needs.
- Duration guidelines and best practices: Leverage tools and resources to support oversight of leave events and ensure compliance with leave plans, federal and state laws, and benefit plans.
- Critical thinking and problem-solving: Assess and adjust case management plans to address changing employee needs, troubleshoot issues, and remove barriers.
- Sensitive situations and communication: Address and respond to sensitive situations, communicate regular updates to employees and stakeholders, and facilitate a smooth return to work and ramp-back plan.
- Collaboration and partnership: Consult, coordinate, and partner with third-party administrators, HR, Safety, Legal, Payroll, Benefits, and other departments/systems as needed.
- Record-keeping and compliance: Maintain accurate and timely system records, ensure compliance with standard work, federal/state regulations, and company policy.
Essential Qualifications
- Bachelor's degree: In business, HR, or a related field, or high school or equivalent.
- Experience: 2+ years of experience in customer service, human resource management, case management, or leave and disability management.
- Technical skills: Intermediate proficiency in MS Word, Excel, and Outlook.
Preferred Qualifications
- Leave of Absence and Disability knowledge: Basic US legislation knowledge, specifically ADA/ADAAA and FMLA.
- Critical thinking and problem-solving: Ability to apply critical thinking and identify issues for problem solving.
- Relationship-building and influence: Ability to build strong relationships and influence others in a cross-functional environment.
- Communication and time management: Strong and demonstrated communication skills, verbal and written, and strong time management and ownership of deliverables.
- Prior Leave and/or Accommodations experience: Previous work in a leave of absence and/or disability claim management role, with experience using case management systems, reviewing cases for eligibility, determining the appropriate leave and/or disability pay benefits, and establishing/executing a case management plan.
What We Offer
At Amazon, we're committed to creating a work environment that's inclusive, supportive, and empowering. As a Leave of Absence Case Manager, you'll have the opportunity to:
- Make a meaningful impact: Contribute to a best-in-class professional services program that delivers exceptional leave of absence, disability, and accommodation services to Amazon employees.
- Grow and develop: Enhance your skills and expertise in case management, leave of absence, and disability services, and take advantage of opportunities for growth and advancement.
- Work with a talented team: Collaborate with a team of dedicated professionals who share a passion for customer obsession and innovation.
- Enjoy a competitive compensation package: Receive a competitive salary, benefits, and perks that support your well-being and success.
Our Culture and Values
At Amazon, we're driven by a set of core values that guide our behavior and decision-making. We value:
- Customer obsession: A passion for delivering exceptional customer experiences.
- Ownership: A sense of responsibility and accountability for our actions and outcomes.
- Inventiveness: A willingness to innovate and experiment to achieve better results.
- Are right a lot: A commitment to making informed decisions and taking calculated risks.
- Learn and be curious: A passion for learning, growth, and self-improvement.
How to Apply
If you're a motivated and compassionate individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role.
Conclusion
As a Leave of Absence Case Manager at Amazon, you'll have the opportunity to make a meaningful difference in the lives of our employees, contribute to a best-in-class professional services program, and grow and develop your skills and expertise. If you're passionate about customer obsession, innovation, and making a positive impact, we encourage you to apply for this exciting opportunity.
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