**Customer Service Advocate III - Transforming Lives through Exceptional Member Experience**

Are you a passionate advocate for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? As a Customer Service Advocate III at Centene, you'll have the opportunity to make a meaningful impact on the lives of our 28 million members, shaping the future of healthcare and transforming the way people live, work, and thrive. **About Centene** As a diversified, national organization, Centene is dedicated to improving the health of our communities, one member at a time. With a commitment to innovation, quality, and compassion, we're shaping the future of healthcare and creating a brighter tomorrow for our members, employees, and partners. Our culture is built on a foundation of respect, empathy, and inclusivity, where every voice matters and every contribution counts. **Job Summary** As a Customer Service Advocate III, you'll be the champion of resolving complex issues and concerns for our members and providers. Leveraging a variety of communication channels, you'll provide timely, accurate, and personalized support, ensuring that our customers receive high-quality services and exceptional experiences. If you're a natural problem-solver, a passionate advocate for customer satisfaction, and a team player who thrives in fast-paced environments, we want to hear from you! **Key Responsibilities** * Assess and research customer service needs, determining causes and initiating corrective actions to other service or technical departments as needed. * Provide support and guidance on various complex member or provider issues to ensure customers receive high-quality services. * Resolve complex problems and educate customers on solutions or requested information. * Provide customer service in a high-paced contact center environment over the phone, via live chats, and emails. * Identify and document all customer information and communications to update leadership on customer needs through root cause analysis. * Provide guidance and training to other team members on complex issues in the absence of a team lead. * Document all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications. * Remain up-to-date and adhere to quality standards, regulations, and all other policies to ensure quality, consistency, and compliance. **Essential Qualifications** * High School diploma or GED required. * 2-4 years of related experience in customer service, call center operations, or a related field. * Vocational or technical education may be required in addition to prior work experience. * May require additional on-the-job training or continuous learning education. **Preferred Qualifications** * Experience working in a contact center environment, with a focus on customer service and issue resolution. * Knowledge of CRM applications and quality standards. * Strong problem-solving and analytical skills, with the ability to think critically and creatively. * Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders. * Ability to work in a fast-paced environment, with a focus on meeting deadlines and delivering high-quality results. **Skills and Competencies** * Strong customer service skills, with a focus on empathy, active listening, and problem-solving. * Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders. * Ability to work in a fast-paced environment, with a focus on meeting deadlines and delivering high-quality results. * Strong analytical and problem-solving skills, with the ability to think critically and creatively. * Ability to adapt to changing priorities and deadlines, with a focus on flexibility and adaptability. **Career Growth Opportunities and Learning Benefits** At Centene, we're committed to investing in our employees' growth and development. As a Customer Service Advocate III, you'll have access to a range of training and development opportunities, including: * On-the-job training and coaching from experienced team members. * Ongoing education and training programs, with a focus on customer service, issue resolution, and quality standards. * Opportunities for career advancement and professional growth, with a focus on developing your skills and expertise. * A comprehensive benefits package, including competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field, or office work schedules. **Work Environment and Company Culture** As a Customer Service Advocate III, you'll be working in a fast-paced contact center environment, with a focus on delivering exceptional customer experiences. Our culture is built on a foundation of respect, empathy, and inclusivity, where every voice matters and every contribution counts. We're committed to creating a workplace that's inclusive, diverse, and supportive, where you can grow and thrive as a professional. **Compensation, Perks, and Benefits** As a Customer Service Advocate III, you'll be eligible for a comprehensive benefits package, including: * Competitive pay, with a pay range of $19.24 - $32.69 per hour. * Health insurance, with a range of plan options to suit your needs. * 401K and stock purchase plans, with a focus on retirement savings and financial security. * Tuition reimbursement, with a focus on education and career development. * Paid time off plus holidays, with a focus on work-life balance and flexibility. * A flexible approach to work, with remote, hybrid, field, or office work schedules. **Equal Opportunity Employer** Centene is an equal opportunity employer that's committed to diversity and inclusion. We value the ways in which we're different, and we're dedicated to creating a workplace that's inclusive, diverse, and supportive. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. **How to Apply** If you're a passionate advocate for delivering exceptional customer experiences, and you're looking for a challenging and rewarding career opportunity, we want to hear from you! Apply now to become a Customer Service Advocate III at Centene, and join our team of dedicated professionals who are shaping the future of healthcare and transforming the way people live, work, and thrive. Apply for this job