Experienced Retail Customer Service Associate – Delivering Exceptional Customer Experiences in a Fast-Paced Environment

Introduction to blithequark

At blithequark, we pride ourselves on being a leader in the retail industry, dedicated to providing our customers with an unparalleled shopping experience. Our team members are the backbone of our organization, and we are committed to fostering a culture that values diversity, inclusivity, and excellence. As a Retail Customer Service Associate, you will play a vital role in delivering exceptional customer experiences, driving sales growth, and contributing to the overall success of our retail stores.

Job Summary

We are seeking a highly skilled and motivated Retail Customer Service Associate to join our team at blithequark. As a Store Consultant, you will be responsible for delivering a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. You will be knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping, and will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate blithequark products and services.

Key Responsibilities

• Deliver exceptional customer experiences by utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions
• Take orders, coordinate activities in the Store, provide pricing and product information, and recommend appropriate blithequark products and services
• Operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority
• Follow instructions of supervisors and assist other team members in performing store functions
• Assist in the training of store team members
• Demonstrate consultative behaviors in a retail environment to understand each customer's individualized need
• Provide customer expertise in printing, signs and graphics, and shipping product lines and can recommend appropriate blithequark products and services
• Ensure all customer problems are resolved quickly and to the satisfaction of the customer
• Takes complex customer orders using order systems and provides accurate pricing information
• Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Set up and operate printing, binding, and other related equipment using customer-supplied original media and documents
• Maintain a safe, clean, and orderly retail Store

Essential Qualifications and Requirements

• High school diploma or equivalent education
• 6+ months of specialized experience
• Excellent verbal and written communication skills
• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the blithequark business

Preferred Qualifications

• Previous experience in a retail or customer-facing environment
• Knowledge of print, signs & graphics, and shipping products and services
• Experience with operating and maintaining equipment, such as printing and binding machines
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Retail Customer Service Associate, you will have access to training and development programs, including on-the-job training, workshops, and online courses. You will also have opportunities to advance within the company, taking on new challenges and responsibilities as you grow and develop in your career.

Work Environment and Company Culture

Our retail stores are fast-paced and dynamic environments that require flexibility, adaptability, and a commitment to delivering exceptional customer experiences. At blithequark, we value diversity, inclusivity, and excellence, and we are committed to creating a work environment that is supportive, collaborative, and respectful. We believe in recognizing and rewarding our team members for their hard work and contributions, and we offer a range of benefits and perks to support their well-being and success.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including a $1000 Sign-On Bonus for new team members. Our benefits package includes medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer a range of perks, including discounts on blithequark products and services, free shipping, and access to exclusive employee events and activities.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Retail Customer Service Associate, you will play a vital role in driving sales growth, contributing to the overall success of our retail stores, and delivering exceptional customer experiences. Don't miss out on this opportunity to join a dynamic and growing company that values diversity, inclusivity, and excellence. Apply today and take the first step towards an exciting and rewarding career with blithequark!

Equal Employment Opportunity

blithequark is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age, sex, pregnancy, disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply.

Reasonable Accommodations

blithequark will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [email protected].

Criminal History

blithequark will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. The existence of a criminal record is not an automatic or absolute bar to employment, and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information.