Experienced Seasonal My HR Live Support Advisor, MHLS - Remote Opportunity for a Dedicated HR Professional

About Amazon and the MyHR Live Support Team

At Amazon, we believe that every day is still Day One. We are striving to be Earth's Best Employer and to get there, we need exceptionally talented, bright, and driven people. The MyHR Live Support (MHLS) Team is a dynamic and passionate group of HR professionals who care for 1.5 million Amazonians around the world by assisting them with their HR needs. Our organization delivers best-in-class HR support for topics related to Time Away, Work Events, Life Events, and Pay & Compensation services to Amazon employees, applicants, job seekers, and candidates globally.

About the Role

We are seeking a highly skilled and dedicated Seasonal My HR Live Support Advisor, MHLS to join our team. As a Seasonal My HR Live Support Advisor, you will be responsible for providing exceptional HR support to Amazon employees globally, primarily via phone, chats, tickets, and emails. You will be the first point of contact for employees, and your role will be to resolve their inquiries and concerns in a timely and professional manner.

Key Responsibilities

• Take ownership of employee contacts: Ensure that each contact is accepted and resolved with a high degree of problem-solving and customer obsession.
• Receive and resolve inquiries: Resolve inquiries primarily via phone, chats, tickets, and emails from employee contact channels.
• Build customer trust: Build customer trust through empathetic, personalized conversations by assessing and adjusting resolution plans to each employee's changing needs.
• Respond to employees impacting issues: Respond to employees impacting issues that may arise and ensure the right communication and documentation occurs, even when information is limited.
• Use high judgment and critical thinking: Use high judgment, critical thinking, and rationale to balance process adherence with employee needs to analyze and decide on resolution for their requests.
• Collaborate with partner teams: Consistently consult and collaborate with partner teams on process changes in an effort to resolve cross-functional issues to update and improve policies.

Essential Qualifications

To be successful in this role, you will need to have the following qualifications:

• 2-5+ years' experience: 2-5+ years of experience in contact center, customer service, human resources, or equivalent experience.
• Microsoft Office skills: Proven ability using Microsoft Office skills and other computer or internet-based programs.
• Schedule flexibility: Schedule flexibility to support a 24x7 operations.

Preferred Qualifications

If you have the following qualifications, you will be at an advantage:

• 5+ years' experience: 5+ years of experience in contact center, customer service, human resources, or equivalent experience.
• Previous HR experience: Previous HR experience, including experience in providing consultation and guidance on human resources, benefits, or complex employee matters.
• Bachelor's degree or advanced college education: Bachelor's degree or advanced college education in a related field, including but not limited to; Human Resources, Business Administration, or Organization Development.
• Experience dealing with customers: Experience dealing with customers and exceptional use of empathy skills.
• Ability to manage confidential information: Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards.
• Detail-oriented: Detail-oriented with ability to analyze, problem solve, organize, and manage multiple priorities.

What We Offer

We offer a competitive compensation package, including a salary, and the opportunity to work with a dynamic and passionate team. As a Seasonal My HR Live Support Advisor, you will have the opportunity to develop your skills and experience in a fast-paced and ever-changing environment. You will also have access to training and development opportunities to help you grow in your career.

Work Environment and Company Culture

As a Seasonal My HR Live Support Advisor, you will be working in a remote environment, and you will be expected to be available to work a variety of shifts, including nights, weekends, and holidays. You will be part of a dynamic and passionate team that is committed to delivering exceptional HR support to Amazon employees globally. Our company culture is built on the principles of customer obsession, ownership, invention, and long-term thinking.

Career Growth Opportunities and Learning Benefits

We are committed to helping our employees grow and develop in their careers. As a Seasonal My HR Live Support Advisor, you will have access to training and development opportunities, including online courses, workshops, and mentorship programs. You will also have the opportunity to work with a dynamic and passionate team that is committed to delivering exceptional HR support to Amazon employees globally.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a salary, and a range of benefits and perks, including:

• Competitive salary: A competitive salary that reflects your skills and experience.
• Benefits: A range of benefits, including health insurance, retirement savings, and paid time off.
• Perks: A range of perks, including discounts on Amazon products, access to exclusive events, and more.

How to Apply

If you are a motivated and dedicated HR professional who is passionate about delivering exceptional HR support to Amazon employees globally, we encourage you to apply for this role. To apply, please click on the link below and submit your application. We look forward to hearing from you!

Equal Employment Opportunity

Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.