Experienced Customer Service Representative - Remote Fulfillment Expert for eCommerce and Retail Clients

Join PBD Worldwide, a Leader in Fulfillment and Distribution Services, as a Remote Customer Service Representative!

PBD Worldwide is a renowned name in the fulfillment and distribution services industry, catering to eCommerce companies, retailers, associations, and faith-based organizations. With a rich history since 1976, we have established ourselves as a trusted 3PL partner, providing customer order fulfillment solutions that enable our clients to grow and streamline their operations. Our commitment to being more than just a service provider - acting as consultants and sharing best practices to help our clients achieve success - has earned us the reputation as a Top 3PL Provider, Top Workplace, and National Best and Brightest Company. We are now looking for experienced and highly skilled Customer Service Representatives to join our team and deliver Superior Service Every Time!

About the Role

As a Customer Service Representative at PBD Worldwide, you will be the face of our company, interacting with clients and customers through various channels, including email, chat, phone, and fax. You will be responsible for providing accurate and timely product and service information, ensuring prompt and accurate order completion, and maintaining a positive, empathetic, and professional attitude in all your interactions.

Key Responsibilities

• Process client emails, chats, faxes, and lockbox with accuracy and adherence to process (i.e., FIFO)
• Handle specialty orders and processes with care and attention to detail
• Provide client chat support, responding promptly and professionally to client inquiries
• Deliver exceptional customer service phone support, resolving customer issues and concerns in a timely and effective manner
• Maintain a positive, empathetic, and professional attitude while delivering superior customer service via phone, email, and chat
• Provide accurate and timely product and service information to clients and customers
• Ensure prompt and accurate order completion, adhering to client requirements and internal processes
• Complete account correspondence (email, chat, fax, etc.) in a timely and professional manner
• Perform other duties as assigned by management

Requirements

To be successful in this role, you will need:

• A High School Diploma or equivalent
• Previous inbound call center experience, preferably in a customer service or fulfillment environment
• Strong problem-solving skills, with the ability to analyze issues and provide effective solutions
• Excellent computer, typing, and 10-key skills, with the ability to work efficiently in a fast-paced environment
• Exceptional communication and listening skills, with the ability to interact with clients and customers in a professional and empathetic manner

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Experience working in a 3PL or fulfillment environment
• Familiarity with eCommerce platforms and online order management systems
• Knowledge of customer service software and technology, such as chat and email management tools
• Previous experience working in a remote or work-from-home environment

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple channels
• Proficiency in customer service software and technology
• Strong attention to detail and accuracy
• Empathetic and professional demeanor, with the ability to handle challenging customer interactions

Career Growth Opportunities and Learning Benefits

At PBD Worldwide, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have the opportunity to:

• Develop your skills and expertise in customer service and fulfillment
• Gain experience working with eCommerce platforms and online order management systems
• Advance to leadership roles or specialized positions within the company
• Participate in ongoing training and development programs to stay up-to-date with industry trends and best practices

Work Environment and Company Culture

As a remote Customer Service Representative, you will work from the comfort of your own home, with the flexibility to manage your work schedule and environment. Our company culture is built on a foundation of teamwork, collaboration, and mutual respect. We value our employees and strive to create a positive and inclusive work environment that fosters growth and development.

Compensation, Perks, and Benefits

We offer a comprehensive benefits package, including:

• 401(k) plan
• Medical, Dental, and Vision insurance
• Company-paid Life insurance and Long Term Disability
• Voluntary Life, Short Term Disability, Critical Illness, Hospital Indemnity, and Accident insurance
• Flexible Spending Account and Health Savings Account
• Employee Assistance Program
• Paid Time Off, Floating Holiday, Wellness Day, and Volunteer Day

Join Our Team!

If you are a motivated and experienced Customer Service Representative looking for a new challenge, we encourage you to apply for this exciting opportunity. As a member of our team, you will be part of a dynamic and growing company, with the chance to develop your skills and expertise in a fast-paced and rewarding environment. Don't miss out on this chance to join our team and take your career to the next level!

Apply now and become a part of our team!