Customer Service Representative - Remote - Transportation Solutions - Exceptional Growth Opportunities

Join a Legacy of Excellence: Customer Service Representative

Are you a motivated and customer-focused professional looking for a fulfilling career opportunity? Do you want to be part of a dynamic team that prioritizes your growth and success? Look no further! We are a renowned transportation solutions provider with over 80 years of industry presence, committed to nurturing top talent and empowering employees to achieve their career aspirations. We are seeking a highly skilled and dedicated Customer Service Representative to join our team, working remotely from the comfort of your home.

About Our Company

With a rich history spanning over eight decades, we have established ourselves as a leader in the transportation solutions industry. Our commitment to excellence is reflected in our customer-centric approach, innovative solutions, and a culture that values employee growth and development. We believe in fostering a work environment that encourages collaboration, creativity, and open communication, allowing our team members to thrive and make a meaningful impact.

Job Summary

As a Customer Service Representative, you will play a pivotal role as the primary point of contact for our valued customers. Working under the guidance of our dedicated customer service supervisor, you will handle telephone inquiries, manage customer accounts, process payments, and initiate cases for further investigation with utmost diligence and care. This is a full-time opportunity that offers a competitive salary, comprehensive benefits, and a chance to be part of a dynamic team that is shaping the future of transportation solutions.

Key Responsibilities

• Customer Onboarding: Assist customers in seamlessly navigating the account opening process, ensuring a smooth and efficient experience.
• Account Communication: Clearly communicate account terms, conditions, and policies to customers, addressing any questions or concerns they may have.
• Payment Processing: Process account payments and perform end-of-shift cash-out procedures accurately, maintaining high-performance standards to ensure exceptional service delivery.
• Account Maintenance: Conduct account maintenance tasks such as changes, adjustments, and statement requests, ensuring accuracy and attention to detail.
• Customer Outreach: Reach out to customers for additional account information as needed, providing support in resolving customer concerns and correspondence.
• Reporting: Prepare insightful reports, including the CSR Daily Activity report and cash-out report, to help drive business decisions and improve customer satisfaction.

Requirements

Essential Qualifications:

• Education: High School Diploma; some college education preferred.
• Experience: A minimum of 2 years of customer service experience in a related field.
• Typing Skills: Proficiency in typing at a speed of 30 words per minute.
• Computer Skills: Strong computer skills with the ability to multitask across various programs and systems.

Preferred Qualifications:

• Bilingual Skills: Fluency in Spanish is highly desirable, with a potential for increased compensation.
• Background Check and Drug Test: Successful completion of a background check and drug test is required.

Skills and Competencies

To succeed in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management. You will be highly organized, detail-oriented, and able to multitask in a fast-paced environment. Strong problem-solving skills, a positive attitude, and a customer-centric approach are essential for delivering exceptional service and driving business results.

Career Growth Opportunities and Learning Benefits

We are committed to the growth and development of our team members, offering a range of opportunities for career advancement and professional growth. As a Customer Service Representative, you will have access to comprehensive training programs, mentorship, and coaching to help you develop new skills and enhance your performance. Our company culture encourages collaboration, innovation, and continuous learning, providing a dynamic and supportive environment that fosters success.

Work Environment and Company Culture

We offer a flexible and remote work environment, allowing you to work from the comfort of your home. Our company culture is built on a foundation of respect, empathy, and inclusivity, with a focus on employee well-being and work-life balance. We prioritize open communication, transparency, and feedback, ensuring that every team member has a voice and an opportunity to contribute to our shared success.

Compensation, Perks, and Benefits

We offer a competitive salary of $17.00/hour, with a potential increase to $18.50/hour for bilingual candidates fluent in Spanish. Our comprehensive benefits package includes:

• Full-time Employment: Monday-Friday, 9:00 am - 5:30 pm.
• Remote Work: Work from home after an initial 5-week training on-site in Union, NJ.
• Training and Development: Comprehensive training programs to help you develop new skills and enhance your performance.

Conclusion

If you are a motivated and customer-focused professional looking for a fulfilling career opportunity, we encourage you to apply for this exciting role. As a Customer Service Representative, you will have the chance to make a meaningful impact, drive business results, and grow your career in a dynamic and supportive environment. Join our team today and embark on a journey of success and growth!

Apply now and take the first step towards a rewarding career with our esteemed transportation solutions provider!