Technical Customer Care Specialist I - Remote Call Center Opportunity with VinSolutions, Cox Automotive Family
Join the VinSolutions Team: Where Innovation Meets Customer Centricity
At VinSolutions, part of the Cox Automotive family, we're revolutionizing the way automotive businesses operate by providing cutting-edge software solutions that drive growth and profitability. Our mission is to empower our customers to succeed in an ever-evolving industry, and we're looking for talented individuals like you to join our team. As a forward-thinking innovator, we're committed to creating a workplace culture that's centered on inclusion, kindness, and a passion for making a positive impact.About the Role: Technical Customer Care Specialist I
We're seeking a highly skilled and motivated Technical Customer Care Specialist I to join our remote call center team. As a Technical Customer Care Specialist I, you'll work directly with customers via phone and email to resolve their application and product issues, providing exceptional customer service from inception to resolution. This is a unique opportunity to leverage your technical and interpersonal skills to make a difference in the lives of our customers.Key Responsibilities:
- Customer Communication: Represent VinSolutions in customer communication via phone and email to assist customers in resolving technical issues.
- Troubleshooting: Troubleshoot difficult problems with either the customer's configuration, our software, or other vendor integration points.
- Training and Support: Provide one-on-one training to new and existing customers as needed while working on support tickets.
- Issue Resolution: Identify and resolve issues that prevent users from utilizing our software.
- Follow-up and Communication: Provide proper follow-up, even when a problem has not been resolved, to ensure the customer is kept apprised of issue status.
- Product Knowledge: Maintain strong working knowledge of released products.
- Flexibility and Adaptability: Accommodate extended work hours, a flexible schedule, and work overtime as needed.
Requirements:
Essential Qualifications:
- Education: High School Diploma/GED.
- Experience: Generally, less than 2 years of experience.
- Communication Skills: Excellent written and verbal communication skills.
- Attention to Detail: Attention to detail and the ability to adapt to change.
- CRM Ticketing System: Ability to accurately facilitate communication between the customer description and the written word in the CRM ticketing system.
Preferred Qualifications:
- Education: College degree preferred; at a minimum Associates Degree or Technical Certification preferred or commensurate work experience.
- Analytical and Troubleshooting Skills: Ability to analyze, troubleshoot, and document issues related to system performance and functionality.
- Online Product Support: Experience supporting online products and services.
- Web Developer Tools: Experience using web developer tools to troubleshoot website problems (e.g., Chrome, IE, Firefox, etc.).
- Mobile Device Support: Experience supporting mobile devices such as IOS and Android.
What We Offer:
Career Growth Opportunities:
At VinSolutions, we're committed to helping our team members grow and develop their skills. We offer:- Training and Development: Comprehensive training program to ensure your success in the role.
- Career Advancement: Opportunities for career advancement and professional growth.
- Learning Benefits: Access to industry-leading resources and training to stay up-to-date with the latest technologies and trends.
Work Environment and Culture:
- Remote Work Opportunity: Work from home and enjoy a flexible schedule.
- Inclusive Culture: Join a workplace culture that's centered on inclusion, kindness, and a passion for making a positive impact.
- Collaborative Team: Work with a talented team of professionals who share your passion for customer centricity and innovation.
Compensation and Benefits:
- Competitive Compensation: Competitive salary and benefits package.
- Perks and Benefits: Enjoy a range of perks and benefits, including [insert perks and benefits, e.g., health insurance, retirement plan, paid time off, etc.].
Why Join VinSolutions?
At VinSolutions, we're passionate about making a positive impact in the automotive industry. By joining our team, you'll have the opportunity to:- Make a Difference: Make a difference in the lives of our customers by providing exceptional customer service.
- Grow and Develop: Grow and develop your skills in a dynamic and supportive environment.
- Be Part of a Team: Be part of a talented team of professionals who share your passion for customer centricity and innovation.