Experienced Full-Time Customer Service Representative - Remote Data Entry Opportunity at Walgreens with $27-$35/Hour Salary

Join the Walgreens Team as a Customer Service Representative and Enjoy a Fulfilling Remote Career

Are you looking for a challenging and rewarding remote career opportunity? Do you have excellent communication skills and a passion for delivering exceptional customer service? Look no further than Walgreens, a leading healthcare and retail company, offering a unique chance to work from home as a Customer Service Representative. With a competitive salary range of $27-$35 per hour, this full-time position offers a great opportunity for growth and development in a dynamic and supportive work environment.

About Walgreens and Walgreens Boots Alliance (WBA)

Walgreens (www.walgreens.com) is part of the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq WBA), a global healthcare, pharmacy, and retail leader with a long history of caring for communities. WBA's mission is to create happier lives through better health. With nearly 9,000 stores across America, Puerto Rico, and the U.S. Virgin Islands, Walgreens is proud to be a local health destination serving almost 10 million customers every day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the country's medically underserved populations.

Job Summary

As a Customer Service Representative at Walgreens, you will play a vital role in providing exceptional customer service and support to patients and customers. This remote data entry position involves working from home and performing various tasks, including patient enrollment, data entry, and customer service. You will be responsible for utilizing Walgreens' solution data entry methods and guidelines to process new patient enrollment by entering data into the proper system. You will also handle patient prescription demands, investigate to acquire missing prescription data, and decipher clinical abbreviations (SIG codes).

Key Responsibilities

• Utilize Walgreens' solution data entry methods and guidelines to process new patient enrollment by entering data into the proper system.
• Handle patient prescription demands within HIPAA rules and enter top-off orders for processing.
• Investigate to acquire missing prescription data, and decipher clinical abbreviations (SIG codes).
• Settle all data entries related to special cases.
• Handle correspondence to patients (inbound calls, chats, messages) and settle outbound decisions to prescribers and patients as necessary.
• Settle Outsider Oddballs by inspecting, gathering data, making revisions, and resubmitting for handling according to individual arrangement prerequisites.
• Provide assistance to Pharmacists, both those in the office and those in different areas.
• Identify and impart issues to senior-level staff as fitting.

Requirements

Essential Qualifications

• High School Diploma or GED.
• Basic level computer skills (e.g., start and close PC, use the mouse to point and click, start and close programs, switch between programs, save files, print reports, and access data online).
• Basic Web search engine skills, including opening a browser, typing URLs in the right area, using a search engine, bookmarking a webpage, navigating back/forward/stop buttons, and completing forms online.
• Intermediate-level keyboarding skills (at least 25 WPM, typing by memory, arranging files).
• Convey effectively in writing and verbally.
• 18 years old or older.

Preferred Qualifications

• At least one year of pharmacy professional experience in a retail or call center environment.
• At least one and a half years of experience as a pharmacy professional with a certificate/registration by the state as conceded by the state Board of Pharmacy or nationally recognized certification organization.
• Experience providing customer service to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction.
• Middle to advanced-level keyboarding skills (at least 35 WPM, typing by memory, designing documents).
• Familiarity with Spanish and English.

What We Offer

As a Customer Service Representative at Walgreens, you will enjoy a range of benefits and perks, including:

• Competitive salary range of $27-$35 per hour.
• Full-time remote work opportunity with flexible scheduling.
• Opportunity for growth and development in a dynamic and supportive work environment.
• Comprehensive training and support to ensure success in your role.
• Access to cutting-edge technology and systems to perform your job duties.
• Recognition and reward programs for outstanding performance.

Work Environment and Company Culture

At Walgreens, we pride ourselves on a culture of inclusivity, respect, and empathy. Our company values diversity and strives to create a work environment that is welcoming and supportive of all employees. As a remote worker, you will have the flexibility to work from home and enjoy a better work-life balance. We offer a range of employee resources and benefits to support your well-being and success.

How to Apply

If you are a motivated and customer-focused individual looking for a challenging and rewarding remote career opportunity, we encourage you to apply for this exciting position at Walgreens. Please submit your application, including your resume and cover letter, to be considered for this role.

Don't miss this opportunity to join the Walgreens team and start your journey as a Customer Service Representative. Apply now and take the first step towards a fulfilling and successful career!