Experienced Customer Service Representative - Healthcare & Pharmacy Support

Join Our Team as a Customer Service Representative: Make a Difference in Healthcare

Our client is a leading IT organization that specializes in providing innovative solutions to the healthcare industry. With a strong commitment to delivering exceptional customer experiences, they are seeking a talented Customer Service Representative to join their team on a contract basis. This is an exciting opportunity to work with a dynamic organization that is shaping the future of healthcare support services.

About the Role

As a Customer Service Representative, you will be the primary point of contact for patients, caregivers, and healthcare providers, providing timely and effective support via inbound and outbound phone calls. This is a unique chance to make a positive impact on people's lives while developing your skills in a fast-paced and rewarding environment.

Key Responsibilities

• Handle inbound and outbound phone calls to/from patients, caregivers, and healthcare providers, providing exceptional customer service and an effortless experience.
• Provide accurate and timely information to callers, addressing their needs and concerns in a professional and empathetic manner.
• Process refills and schedule shipments for patients or providers, ensuring seamless and efficient service delivery.
• Resolve caller needs and concerns, providing appropriate follow-up and next steps as required.
• Adhere to RxCrossroads policies and procedures, maintaining the highest standards of quality and compliance.
• Demonstrate flexibility in your work schedule, adapting to changing business needs and priorities.

Essential Qualifications and Skills

To succeed in this role, you will need:

• Previous call center experience, preferably in a healthcare or pharmacy setting.
• Excellent interpersonal communication skills, with the ability to build rapport with diverse stakeholders.
• Strong problem-solving skills, with a proactive and solution-focused approach.
• Proficiency in Microsoft Office, with a typing speed of 35 wpm or greater.
• Basic computer knowledge, including email and Word/Excel basics.
• A reliable internet connection that can handle VPN access.

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Previous healthcare experience, either in a clinical or administrative setting.
• Familiarity with healthcare terminology, including pharmacy and medical concepts.
• Knowledge of HIPAA regulations and compliance requirements.

What We Offer

As a Customer Service Representative with our client, you can expect:

• A competitive hourly rate of $15/hour.
• A comprehensive benefits package, including health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
• A business casual dress code, with the opportunity to work from home once fully trained.
• Ongoing training and development opportunities to enhance your skills and career prospects.
• A dynamic and supportive work environment that values diversity and inclusion.

Career Growth Opportunities

This contract role offers long-term potential and opportunities for career advancement within our client's organization. As a Customer Service Representative, you will have the chance to develop your skills and expertise, taking on new challenges and responsibilities as you grow with the company.

Company Culture

Our client is committed to creating a positive and inclusive work environment that values diversity and promotes employee well-being. With a strong focus on customer satisfaction and quality service delivery, they strive to make a meaningful difference in the lives of their customers and the broader community.

Why Join Our Team?

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative with our client, you will be part of a dynamic team that is shaping the future of healthcare support services. With a competitive compensation package, ongoing training and development opportunities, and a supportive work environment, this is a chance to advance your career and make a real difference in the lives of others.

Don't miss this opportunity to join our team and take your career to the next level. Apply now to become a Customer Service Representative and start making a positive impact in the healthcare industry.