Customer Service Representative - Delivering Exceptional Service to GEICO Policyholders in Fredericksburg, VA

Join the GEICO Team and Grow Your Career in a Dynamic and Supportive Environment

For over 75 years, GEICO has been a leader in the insurance industry, renowned for its low rates, outstanding customer service, and innovative marketing strategies. As a wholly owned subsidiary of Berkshire Hathaway, we offer a financially stable and rewarding workplace with opportunities for career advancement and professional growth. Our company culture is built on a foundation of mutual respect, inclusivity, and a commitment to creating a workplace where everyone can be their authentic self.

About the Role: Customer Service Representative

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in our Fredericksburg, VA office. As the first point of contact for our policyholders, you will play a critical role in delivering personalized service that demonstrates the value of being insured by GEICO. If you're passionate about solving problems and helping others, this could be the perfect opportunity to grow your career with a dynamic and industry-leading company.

Key Responsibilities:

• Provide exceptional customer service to GEICO policyholders, responding to their inquiries and resolving issues in a timely and professional manner.
• Answer billing questions, make policy changes, and offer recommendations to policyholders, ensuring that their needs are met and their satisfaction is maintained.
• Utilize your knowledge and expertise to address customer concerns, foster trust, and grow customer satisfaction.
• Work effectively in a fast-paced, high-volume call center environment, adapting to changing priorities and circumstances.
• Demonstrate a willingness to learn new skills, adjust to changes quickly, and be open to feedback to support your performance and development.
• Leverage solid computer and multi-tasking skills to efficiently manage customer interactions and maintain accurate records.

Essential Qualifications:

• A minimum of a high school diploma or equivalent.
• Experience providing outstanding customer service, showcasing expertise, fostering trust, and growing customer satisfaction.
• Effective communication skills, with the ability to listen and be empathetic.
• The ability to work and grow in a fast-paced, high-volume call center environment.
• Solid computer and multi-tasking skills.

Preferred Qualifications:

• Previous experience in a customer-facing role within the insurance industry.
• A proven track record of delivering exceptional customer service and resolving complex issues.
• Strong analytical and problem-solving skills.
• The ability to work in a team environment and collaborate with colleagues to achieve shared goals.

Skills and Competencies Required for Success:

• Excellent communication and interpersonal skills.
• The ability to empathize with customers and understand their needs.
• Strong problem-solving and analytical skills.
• Adaptability and flexibility in a fast-paced environment.
• A customer-centric approach, with a focus on delivering exceptional service.

Career Growth Opportunities and Learning Benefits:

At GEICO, we're committed to helping our associates grow and develop their skills. As a Customer Service Representative, you'll have access to comprehensive training and development programs, designed to equip you with the knowledge and expertise needed to succeed in your role. Our company culture encourages continuous learning, and we offer various opportunities for career advancement, including:

• Paid training and licensures.
• Tuition assistance, including direct billing and reimbursement payment plan options.
• Opportunities for career progression, with many associates seeing a base salary increase of 10% within their first year.

Work Environment and Company Culture Highlights:

Our Fredericksburg, VA office is a dynamic and inclusive workplace, where everyone is encouraged to be their authentic self. We support associate-led Employee Resource Groups, which foster a true sense of community and provide opportunities for networking and professional development. Our company culture is built on a foundation of mutual respect, and we're committed to creating a workplace that is free from discrimination and harassment.

Compensation, Perks, and Benefits:

As a GEICO associate, you'll enjoy a comprehensive benefits package, including:

• A competitive hourly rate of $21.34, equivalent to an annual salary of $43,000.10.
• Premier Medical, Dental, and Vision Insurance with no waiting period.
• Paid Vacation, Sick, and Parental Leave.
• A 401(k) Plan, with opportunities for employer matching.
• Tuition Reimbursement and Paid Training and Licensures.

Why Join GEICO?

At GEICO, we're passionate about delivering exceptional service to our policyholders, and we're looking for talented individuals to join our team. As a Customer Service Representative, you'll play a critical role in achieving our mission, and you'll have the opportunity to grow and develop your skills in a dynamic and supportive environment. If you're a motivated and customer-focused individual, with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

Join our team and grow your career with GEICO. Apply now!