Analyst - Air Redemption - Loyalty Program Management and Revenue Growth

Join the United Airlines Team: Analyst - Air Redemption

Are you a motivated and analytical professional looking to make a significant impact in the airline industry? Do you have a passion for loyalty program management and revenue growth? United Airlines is seeking an experienced Analyst - Air Redemption to join our Marketing and Loyalty team. As an Analyst - Air Redemption, you will play a critical role in managing, pricing, and optimizing air transportation award products to drive earnings and improve loyalty.

About United Airlines

At United Airlines, we're reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. With a global team of 100,000 connected by a shared passion, we're committed to achieving our ambitions while supporting yours. Evolve your career and find your next opportunity with us. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world's biggest route network.

Our Marketing and Loyalty Team

Our Marketing and Loyalty team is the strategic force behind United's industry-leading brand and experience, supporting revenue growth by turning customers into lifelong United flyers. Our marketing communications, market research, and brand teams drive travelers' familiarity and engagement with the United brand. Our product, design, and service teams bring the signature United brand to life in our clubs and onboard our aircraft, ensuring a seamless, premier experience.

MileagePlus: Loyalty Marketing Division

MileagePlus (MP) is the loyalty marketing division of United Airlines focused on improving member loyalty to increase engagement of our current member base as well as attract new members. MileagePlus is a dynamic, fast-paced environment with a focus on expanding our award offerings and managing them to increase the value of the loyalty program for our members and United Airlines.

Job Summary

This position will focus on managing, pricing, and optimizing air transportation award products. Drive earnings through initiatives that include increasing product breadth and adoption, pricing, optimizing cost, coordinating marketing and promotional campaigns. The Analyst will leverage an understanding of business drivers and design strategies to manage performance of various products with an eye on improving loyalty and shifting share to United and Partner portfolios.

Key Responsibilities

• Monitor metrics including award redemption performance against plan, unit cost of redemption, interaction with other award redemption and revenue products, appeal to MP member segments and sub-segments, sensitivity to pricing and underlying drivers such as award availability
• Develop strategic action plans and optimize redemption economics to meet performance targets through pricing, marketing or other related actions
• Work with IT, Loyalty Operations, and Product teams to improve or enhance redemption tools; and support enterprise projects that impact Air Redemption portfolio
• Work with Revenue Management to manage award/upgrade availability and optimize utilization
• Utilize modeling techniques and tools to determine data-driven answers to core business problems for Air Redemption

What You'll Need to Succeed

Minimum Qualifications

• Bachelor's Degree in Economics, Engineering, Mathematics or related analytical field or equivalent experience
• Proficient with Python or R
• Minimum of 2 years experience in an analyst role
• Proficient with Excel, PowerPoint, and Access
• Ability to query (i.e., SQL) and work with large volumes of data and generate insights
• Demonstrated strategic and analytical capabilities and data-driven decision making
• Effective communication skills, both oral and written
• Ability to work independently, be proactive, and results-oriented
• Must be legally authorized to work in the United States for any employer without sponsorship

Preferred Qualifications

• Advanced degree or MBA
• Understanding of basic machine learning principles
• 2-3 years Revenue Management or experience in loyalty program management in travel or banking
• Product management expertise
• Analytical experience (e.g., forecasting and modeling)
• Ability to synthesize data and present key findings in a concise and impactful executive summary format

Work Environment and Culture

United Airlines values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. We offer a hybrid work arrangement with the opportunity to work onsite 50% of the time at our Chicago office location and 50% remotely.

Compensation and Benefits

We offer a competitive salary and a comprehensive benefits package, including industry-leading health plans, best-in-class programs to support your emotional, physical, and financial wellness, and travel opportunities across the world's biggest route network.

Career Growth Opportunities and Learning Benefits

At United Airlines, we're committed to supporting your career growth and development. We offer opportunities for professional growth, training, and education to help you achieve your goals.

Why Join United Airlines?

By joining United Airlines, you'll be part of a global team that's passionate about delivering exceptional customer experiences. You'll have opportunities to grow your career, develop new skills, and make a significant impact on our business. Apply now and take the first step towards a rewarding new role.

How to Apply

Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.