Experienced Customer Service Representative - Full Time Opportunity in a Dynamic and Fast-Paced Environment with Avis Budget Group

Introduction to Avis Budget Group

Avis Budget Group is a leading global provider of mobility solutions, operating a portfolio of brands, including Avis, Budget, and Zipcar. With a rich history spanning over 70 years, we have established ourselves as a pioneer in the car rental industry, committed to delivering exceptional customer experiences and innovative solutions. Our team of 25,000 driven professionals is dedicated to moving the future of transportation forward, and we are now seeking an experienced Customer Service Representative to join our dynamic team.

Job Overview

As a Customer Service Representative with Avis Budget Group, you will play a vital role in delivering outstanding customer service to our clients, ensuring a seamless and enjoyable experience throughout the rental or return process. This is an outdoor combination role, where you will have the opportunity to work on our airport lots, assisting customers with various aspects of the rental process, including checking cars, processing rentals, and providing excellent customer service. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Assist customers in different parts of the rental or return process on our airport lots, including checking cars, entering information in a handheld device, and processing rentals of our loyalty customers
• Provide excellent customer service, responding to customer inquiries and resolving issues in a professional and courteous manner
• Work outdoors in a fast-paced environment, with the ability to adapt to changing situations and priorities
• Collaborate with colleagues to ensure a seamless and efficient customer experience
• Utilize basic computer skills, including typing and data entry, to process customer information and transactions
• Demonstrate effective verbal communication skills, with the ability to communicate clearly and concisely with customers and colleagues

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• High School Diploma (or equivalent)
• Valid Driver's License
• Basic computer skills, including typing and data entry
• Effective verbal communication skills
• Willingness to work outdoors in a fast-paced environment
• Flexibility to work all shifts, including weekends and holidays
• Ability to type, sit, stand, walk, or move throughout the rental lot and enter/exit vehicles for prolonged periods
• Must be at least 18 years of age and legally authorized to work in the United States

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• 6 months of retail customer service experience in a fast-paced environment
• Previous experience working in a car rental or related industry
• Basic knowledge of car rental operations and procedures

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent customer service skills, with the ability to deliver exceptional service in a fast-paced environment
• Strong communication and interpersonal skills, with the ability to work effectively with customers and colleagues
• Basic computer skills, including typing and data entry
• Ability to work in a team environment, with a focus on collaboration and mutual support
• Flexibility and adaptability, with the ability to work in a dynamic and changing environment
• Strong problem-solving skills, with the ability to resolve customer issues in a professional and courteous manner

Career Growth Opportunities and Learning Benefits

At Avis Budget Group, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to a range of training and development opportunities, including on-the-job training, leadership development programs, and career advancement opportunities. Our goal is to help you achieve your career aspirations, while delivering exceptional customer service and driving business results.

Work Environment and Company Culture

Avis Budget Group is a dynamic and fast-paced organization, with a strong focus on innovation, customer service, and employee engagement. Our company culture is performance-driven, with a emphasis on leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate, and we are committed to creating a work environment that is inclusive, diverse, and respectful.

Compensation, Perks, and Benefits

We offer a competitive salary package, including a hourly wage of $16.50, as well as a range of perks and benefits, including:

• Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)
• On-the-job training
• Paid time off
• Medical, dental, and other insurance
• Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
• Retirement benefits (401k)
• Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative with Avis Budget Group, you will have the opportunity to work in a dynamic and fast-paced environment, with a range of training and development opportunities, and a competitive salary package. Don't hesitate to apply – submit your application today and take the first step towards an exciting and rewarding career with Avis Budget Group!

Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Apply now and join our team of driven professionals who are passionate about delivering exceptional customer service and driving business results.