Customs Brokerage Specialist - Remote - FedEx Logistics - Exceptional Customer Service and Compliance Expertise
Join the FedEx Logistics Team as a Remote Customs Brokerage Specialist
Take the next step in your career with a leading logistics company. FedEx Logistics is seeking a highly skilled and experienced Customs Brokerage Specialist to join our team on a remote basis. As a key member of our brokerage team, you will play a critical role in ensuring the timely release and movement of freight and cargo, while providing exceptional customer service and compliance expertise.
About FedEx Logistics
FedEx Logistics is a leading provider of logistics and supply chain solutions, offering a wide range of services including freight forwarding, customs brokerage, and logistics management. With a global presence and a commitment to innovation, we are dedicated to helping our customers succeed in an increasingly complex and interconnected world.
Job Summary
The Customs Brokerage Specialist will be responsible for providing exceptional customer service, preparing and submitting necessary documentation to comply with customs regulations, resolving issues that may delay shipments, and maintaining relationships with various stakeholders to meet customer service requirements. This role requires a strong and diverse skillset in relevant areas, including customs regulations, logistics, and customer service.
Key Responsibilities
- Customer Service: Provide consistent and exceptional customer service to ensure the timely release and movement of freight and cargo.
- Documentation and Compliance: Prepare, analyze, and submit documentation to U.S. Customs and other parties to comply with applicable laws and regulations.
- Problem-Solving: Anticipate, identify, and resolve problems that could delay freight movement, and work with customers and stakeholders to find solutions.
- Relationship Building: Maintain relationships with correspondent brokers and service providers to exceed customer service requirements.
- Data Management: Perform accurate data input and corrections into computer files, and produce operational trend reports to support account management activities.
- Account Management: Support Account Administrators with account management activities, and perform entry reconciliation as needed.
- Communication: Access external client systems as necessary, and correspond with business partners through various mediums.
Requirements
Essential Qualifications
- Education: High school diploma or GED required.
- Experience: 1 year of brokerage or transportation experience and/or customer service experience required.
- Technical Skills: Proficiency in Microsoft Office, Outlook, and office equipment (phone, fax, photocopier, printer, scanner).
- Communication Skills: Excellent verbal and written communication skills.
- Organizational Skills: Strong organizational and interpersonal skills.
- Problem-Solving Skills: Problem-solving skills and ability to handle high volume and time-sensitive work.
- Attention to Detail: Detail-oriented with the ability to work independently with minimal supervision.
- Knowledge of Customs Regulations: Knowledge of HTS classification and familiarity with the harmonized tariff system.
- U.S. Customs Regulations: Knowledge of U.S. Customs regulations and federal requirements.
Preferred Qualifications
- US Brokerage Experience: 1 year of US Brokerage experience preferred, 2 years preferred.
Career Growth Opportunities and Learning Benefits
At FedEx Logistics, we are committed to the growth and development of our employees. As a Customs Brokerage Specialist, you will have access to:
- Paid Training: Comprehensive training program to help you develop your skills and knowledge.
- Tuition Reimbursement: Opportunities for tuition reimbursement to help you further your education.
- Mentorship: Guidance and support from experienced professionals in your field.
- Career Advancement: Opportunities for career advancement and professional growth.
Work Environment and Company Culture
At FedEx Logistics, we pride ourselves on a culture of innovation, teamwork, and customer focus. As a remote employee, you will have the flexibility to work from home and enjoy a better work-life balance. Our company culture is built on:
- Customer Focus: We are dedicated to providing exceptional customer service and meeting the needs of our customers.
- Teamwork: We believe in the power of teamwork and collaboration to achieve our goals.
- Innovation: We are committed to innovation and continuous improvement in all aspects of our business.
- Integrity: We operate with integrity and ethics in all our interactions.
Compensation and Benefits
We offer a competitive compensation package, including:
- Competitive Salary: A salary starting at a competitive rate.
- Dental Insurance: Comprehensive dental insurance coverage.
- Vision Insurance: Comprehensive vision insurance coverage.
- Work from Home: The flexibility to work from home and enjoy a better work-life balance.
Conclusion
If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity as a Customs Brokerage Specialist with FedEx Logistics. With a competitive compensation package, opportunities for career growth and learning, and a culture of innovation and teamwork, this is a great chance to take your career to the next level.
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