Experienced Remote Dispatch Call Center Agent - Overnight Shifts with Leading Edge Connections

Join the Future of Customer Experience with Leading Edge Connections

Are you ready to embark on a career journey that not only challenges you but also rewards you for your dedication and passion? Leading Edge Connections, a pioneering virtual Customer Experience & Sales transformation company, is looking for talented individuals to join our team as a Remote Dispatch Call Center Agent. If you're someone who thrives in a dynamic environment, is passionate about delivering exceptional customer service, and is looking for a role with personal growth and upward mobility opportunities, then we have the perfect opportunity for you.

About Us

At Leading Edge Connections, we're not just about providing customer service; we're about revolutionizing the way it's done. We're a company that's built for the NOW, leveraging the latest technology to create a new standard in customer experience. Our culture is *FOR The People*, emphasizing a work environment that's not only productive but also enjoyable and supportive. As a member of our team, you'll be part of a family that values innovation, teamwork, and making a real difference in people's lives.

Job Description

As a Remote Dispatch Call Center Agent with Leading Edge Connections, you'll play a critical role in our customer experience operations. You'll be the first point of contact for many of our customers, handling both inbound and outbound calls with professionalism and care. Your responsibilities will include dispatching technicians or resources to customers, managing calls with potentially distressed customers, and ensuring that client needs are met with empathy and efficiency.

Key Responsibilities:

• Taking inbound calls and making outbound calls to customers on a daily basis, providing them with the support they need.
• Dispatching the proper technicians or resources to customer locations in a timely and efficient manner.
• Remaining calm and composed when dealing with distressed or upset customers, turning potentially negative experiences into positive outcomes.
• Demonstrating punctuality and reliability, adhering to scheduled shifts and meeting performance expectations.
• Providing customer service that is not only responsive but also empathetic and caring, ensuring that customers feel valued and supported.
• Ensuring that client needs are met through effective communication and problem-solving.

Qualifications and Skills

Minimum Requirements:

• 1 year of experience in a call center environment, preferably in dispatch or customer service roles.
• Ownership of a computer (desktop or laptop with a 4-core processor) - Chromebooks, iPads/Tablets, and MacBooks are not compatible.
• A wired USB headset with a microphone for clear and effective communication.
• Reliability and dependability in work habits and performance.
• Experience with data entry and word processing, with a focus on accuracy and detail.
• The ability to work in a fast-paced environment, prioritizing tasks and managing multiple demands.
• Basic computer knowledge and the ability to learn new systems and technologies.
• A team-oriented mindset with a positive, "can do" attitude.
• Fluency in English, both written and spoken.

Preferred Qualifications:

• Two or more monitors/screens for enhanced productivity, required for some projects.
• Two years or more of experience in a call center environment, with a background in sales or customer service.
• Experience with CRM systems such as Salesforce or Hubspot, and/or dialing software like DialPad.

What We Offer

At Leading Edge Connections, we're committed to not only attracting but also retaining top talent. Here's what you can expect as a member of our team:

• A competitive hourly rate of $15-$16 per hour W2 for overnight shifts.
• Opportunities for personal growth and career advancement in a dynamic and expanding company.
• A flexible work environment that allows you to work from home, with the support of a global team.
• A culture that values innovation, teamwork, and customer satisfaction.
• Ongoing training and development to ensure you have the skills and knowledge needed to succeed.

Why Join Us?

Leading Edge Connections is more than just a company; it's a community of professionals who are passionate about delivering exceptional customer experiences. By joining our team, you'll not only be advancing your career but also becoming part of a movement that's changing the face of customer service. We're looking for individuals who are ready to make a difference, who are eager to learn and grow, and who share our commitment to excellence.

Are You Ready to Take the Next Step?

If you're excited about the opportunity to join a forward-thinking company that's shaping the future of customer experience, we want to hear from you. Apply now to become a Remote Dispatch Call Center Agent with Leading Edge Connections and start your journey towards a rewarding and challenging career.

Don't miss this chance to be part of something big. Apply today and let's shape the future of customer experience together!