Flexible Benefits Account Manager - Client Relationship Expert & Benefits Administration Specialist

Join the Team: Flexible Benefits Account Manager - Client Relationship Expert & Benefits Administration Specialist

Embark on a rewarding career journey with us! We are seeking an experienced and highly skilled Flexible Benefits Account Manager to join our dynamic team at American Benefits Group (ABG), an NFP company. As a key member of our Flexible Compensation Department, you will play a pivotal role in delivering exceptional client experiences, managing complex benefits administration, and driving business growth. This is a unique opportunity to work with a leading employee benefits solution provider, leveraging cutting-edge technology and a customer-centric approach.

About Us

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance, recognized for our commitment to diversity, equity, and inclusion. Our organization is built on a foundation of consultative advisors and problem solvers who help companies and individuals address their most significant challenges. American Benefits Group (ABG) is a leading provider of employee benefit solutions, specializing in Consumer Directed Health accounts, COBRA, and Direct Billing services. With a legacy spanning over 25 years, we are dedicated to transforming the benefits administration industry through innovative technology and world-class customer service.

Position Summary

As a Flexible Benefits Account Manager, you will serve as a dedicated contact for assigned employer groups, managing key relationships with clients, HR and benefits management teams, and their brokers/consultants. Your primary objective will be to provide proactive support, ensure seamless implementation, and deliver exceptional service to our clients. This is a full-time position with a hybrid schedule, offering the flexibility to work remotely from any U.S. city, following an 8:30-5:00pm EST schedule.

Key Responsibilities

• Account Management:
  • Serve as the primary point of contact for assigned employer groups, managing key relationships with clients, HR and benefits management teams, and their brokers/consultants.
  • Proactively identify and support client needs, ensuring the highest level of responsiveness and problem-solving.
  • Coordinate internally as needed to remain up-to-date on ongoing processes relative to assigned clients.
  • Hold quarterly touch-base meetings with assigned clients, conducting a general check-in and addressing topics as needed.
  • Assist with client renewal assistance and tracking of renewal status.
  • Become an expert in the Alegeus Portal to assist clients and brokers with processes as needed.
• First-Class Customer Service:
  • Provide leading customer service to all clients, brokers, vendors, and other interested parties.
  • Respond promptly to all client/broker email requests.
  • Assist in creating special processes for clients in collaboration with other departments as needed.
  • Assist with escalated customer service matters relative to key accounts prior to escalation to Management.
• General Responsibilities:
  • Manage time independently and company resources appropriately.
  • Engage productively with other team members to encourage and maintain a positive, up-building environment.
  • Maintain the safety of client data.
  • Perform other duties as requested by Management.

Travel Requirements

This is a remote position with limited domestic travel, approximately 25% of work time (e.g., ABG Home Office, client sites, benefits industry events).

Requirements & Qualifications

Essential Qualifications:

• Education: High school diploma or equivalent required; bachelor's degree preferred.
• Experience: 2+ years of experience in benefits administration, account management, or a related field.
• Skills:
  • Excellent communication, interpersonal, and customer service skills.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and manage multiple priorities.
  • Proficiency in Microsoft Office and Google Suite.

Preferred Qualifications:

• Certifications: CEBS, CPCU, or other relevant certifications.
• Experience: Experience with benefits administration software, such as Alegeus.
• Skills:
  • Knowledge of IRS Section 125 regulations and benefits administration.
  • Experience with client relationship management and account management.

What We Offer

At NFP and ABG, we prioritize our employees' well-being and growth. Our comprehensive benefits package includes:

• Competitive Salary: A competitive salary range for this role.
• Benefits:
  • Medical, dental, and vision coverage.
  • 401(k) with company match.
  • PTO and paid holidays.
  • Health and wellness programs.
• Professional Development:
  • Career development tools and resources.
  • Opportunities for growth and advancement.
  • Dynamic work environment and culture that prioritizes people and life quality.

Why Join Us?

By joining our team as a Flexible Benefits Account Manager, you will have the opportunity to:

• Make a Meaningful Impact: Deliver exceptional client experiences and drive business growth.
• Grow Professionally: Develop your skills and expertise in benefits administration and account management.
• Be Part of a Dynamic Team: Collaborate with a team of experienced professionals who prioritize innovation and customer satisfaction.

How to Apply

If this role aligns with your skills and experience, we encourage you to apply today! Please submit your application, including your resume and cover letter, to:

We look forward to hearing from you and exploring how you can join our team!