Experienced Energy Services Data Entry Clerk (Typist) - Remote Work from Home Opportunity with a Non-Profit Human Services Agency

Introduction to Making Opportunity Count (MOC)

Welcome to Making Opportunity Count (MOC), a non-profit human services agency dedicated to driving positive change and enhancing the lives of individuals and families in Fitchburg, MA. Our organization is built on a foundation of fostering community growth, providing essential services, and promoting holistic well-being. We are a dynamic team united by a shared passion for making a lasting impact in the lives of those we serve. At MOC, we believe in the importance of community, compassion, and dedication, and we are committed to creating a workplace that values diversity, equity, and inclusion.

Position Overview: Energy Services Data Entry Clerk (Typist)

As a valued member of our team, the Energy Services Data Entry Clerk (Typist) will play a crucial role in maintaining organized and up-to-date digital files to support the day-to-day operations of our Energy Services Programs. This is an exciting opportunity for a detail-oriented and organized individual to join our team and contribute to the success of our programs. As a remote worker, you will have the flexibility to work from home and collaborate with our team to achieve our goals.

Key Responsibilities:

• Input and maintain updated client status records in the Statewide Client Service Center, reflecting the current production pipeline.
• Monitor emails, logging documents, and communications in the Monday.com platform upon receipt.
• Follow program guidelines for the use of all required database systems, including Monday.com, CMS, CSG eConservation, HEARTWAP, LIHEAP, In Demand, etc.
• Maintain organized digital and paper participant files in accordance with program guidelines, ensuring compliance with agency and funder requirements.
• Collaborate with program staff to support, enhance, and promote communication and consistency in the delivery of services.
• Assist with various clerical duties, such as filing, mailings, phone coverage, etc.
• Maintain availability for remote work, attending meetings, calls, responding to emails, and conducting regular duties as needed.
• Attend all required staff meetings, supervision, training, and contractual meetings.
• Participate in mandatory agency training and other relevant professional development activities.
• Ensure strict confidentiality is maintained in all aspects of the role.
• Perform related work as required.

Essential Qualifications and Skills:

To be successful in this role, you will need:

• An Associate degree or equivalent professional experience.
• Two years of experience in Human Service or a related field, or applicable work experience working with diverse individuals and families with low incomes.
• Additional appropriate education may be substituted for experience, or additional directly related experience may be substituted for education.
• Bilingual in Spanish is preferred, but not required.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Excellent communication and interpersonal skills, with the ability to work effectively with colleagues, clients, and external partners.
• Proficiency in Microsoft Office, particularly Excel, Word, and Outlook.
• Experience with database management systems, particularly Monday.com, is an asset.
• Ability to work independently and as part of a team, with a strong commitment to teamwork and collaboration.

Preferred Qualifications and Skills:

While not required, the following qualifications and skills are preferred:

• Experience working in a non-profit or human services environment.
• Knowledge of energy services programs and policies.
• Experience with data entry and record-keeping.
• Strong analytical and problem-solving skills, with the ability to identify and resolve issues efficiently.
• Ability to adapt to changing priorities and deadlines, with a strong focus on flexibility and resilience.

Career Growth Opportunities and Learning Benefits