Experienced Remote Customer Service Representative - Client Support Administrator at blithequark

Join blithequark's Dynamic Team as a Client Support Administrator

At blithequark, we're passionate about delivering exceptional customer experiences and creating a positive impact on our community. As a leading arts and crafts retailer, we're dedicated to providing a supportive and inclusive work environment that fosters growth, development, and fun. If you're a customer-focused individual with a passion for delivering outstanding service, we want to hear from you!

About the Role

As a Client Support Administrator, you'll play a vital role in ensuring our customers receive the best possible experience. This hourly store executive position requires a unique blend of customer service, leadership, and technical skills. You'll be responsible for overseeing front-end operations, providing top-notch customer support, and contributing to the success of our team.

Key Responsibilities

• Perform front-end supervisory duties, including overseeing registers and ensuring seamless customer transactions
• Assist customers with returns, exchanges, and other queries, providing personalized support and resolving issues efficiently
• Deliver exceptional customer service, responding to customer inquiries and concerns in a timely and professional manner
• Help clients depending on the situation, demonstrating flexibility and adaptability in a fast-paced environment
• Provide brilliant client support, consistently meeting or exceeding customer satisfaction targets

Essential Qualifications

To succeed in this role, you'll need:

• Excellent client care abilities, with a proven track record of delivering outstanding customer service
• Essential PC skills, including proficiency in Microsoft Office and other software applications
• A willingness to learn and adapt to new processes, technologies, and procedures
• Reliability and trustworthiness, with a strong work ethic and commitment to meeting deadlines
• A very cordial and friendly demeanor, with excellent communication and interpersonal skills
• Past work references, demonstrating a history of successful employment and positive performance reviews

Preferred Qualifications

While not essential, the following qualifications will give you a competitive edge:

• Previous experience in customer-facing roles, particularly in retail or a related industry
• Leadership or supervisory experience, demonstrating your ability to motivate and guide others
• Technical skills, including proficiency in CRM software, helpdesk tools, or other customer support technologies

Skills and Competencies

To excel as a Client Support Administrator, you'll need:

• Strong communication and interpersonal skills, with the ability to interact with customers, colleagues, and management
• Problem-solving and conflict resolution skills, with a customer-centric approach
• Flexibility and adaptability, with a willingness to adjust to changing priorities and circumstances
• A customer-focused mindset, with a passion for delivering exceptional service and ensuring customer satisfaction

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their skills. As a Client Support Administrator, you'll have access to:

• Training and development opportunities, including onboarding programs, workshops, and online courses
• Career advancement opportunities, with potential for promotion to senior roles or specialized positions
• Tuition assistance programs, supporting your ongoing education and professional development

Work Environment and Company Culture

At blithequark, we pride ourselves on our supportive and inclusive work environment. As a remote customer service representative, you'll enjoy:

• Flexible scheduling options, allowing you to balance work and personal responsibilities
• A dynamic and collaborative team environment, with opportunities for connection and community
• A culture that values diversity, equity, and inclusion, with a commitment to creating a positive impact on our community

Compensation, Perks, and Benefits

We offer a comprehensive benefits package, including:

• Competitive wages, with opportunities for growth and development
• Medical, dental, and vision insurance, with coverage for eligible employees and their families
• 401(k) program with company match, supporting your retirement savings goals
• Paid time off, including vacation days, sick days, and public holidays
• Employee discounts, allowing you to purchase arts and crafts at discounted prices
• Flexible spending account, providing a convenient way to manage your expenses
• Life insurance and long-term disability insurance, offering financial protection and peace of mind

Join Our Team!

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! As a Client Support Administrator at blithequark, you'll play a vital role in shaping our customer experience and contributing to the success of our team. Apply now to join our dynamic and inclusive team!