Experienced Healthcare Customer Service Representative – Billing and Insurance Specialist for Blithequark

Introduction to Blithequark and the Industry

Blithequark is a leading provider of healthcare solutions, dedicated to delivering exceptional customer experiences and driving revenue growth for its clients. The healthcare industry is a dynamic and rapidly evolving field, with a constant need for skilled professionals who can navigate complex billing and insurance processes. As a Customer Service Representative at blithequark, you will play a critical role in managing inquiries and concerns related to billing and insurance, providing top-notch support to patients and healthcare providers alike.

Job Overview

The Customer Service Representative will primarily manage inbound and outbound calls related to billing and insurance, with the goal of engaging in discussions on payment options and facilitating the processing of payments. This position may also assist with other related work as assigned for our healthcare clients. With paid virtual classroom training, opportunities for wage increases and bonuses based on performance, and a clear career path for advancement, this role offers a unique chance to develop your skills and advance your career in the healthcare industry.

Essential Duties and Responsibilities

• Make outbound calls and take inbound calls from patients to resolve balances on accounts with a status that may be aging but has not been sent for collections.
• Perform work related to financial assistance, out-of-network, and other credit-related topics.
• Answer basic insurance questions on deductibles, co-insurance, and co-pays.
• Review financial information and recommend payment options and/or assistance programs in accordance with client guidelines.
• Overcome common objections, practice overcoming more challenging ones, and suggest money sources for debt payment.
• Use required scripts/verbatims, skillfully navigating guidelines to maximize potential recovery on each call.
• Ensure legal and other compliance requirements are followed, generating few if any complaints, and no Protected Health Information (PHI) breaches.
• Maintain and perform a working understanding of account documentation requirements, including notes and codes, making few errors, and requiring less assistance.
• Learn and operate with proficiency within the systems and programs used for client services in real-time.
• Adhere to blithequark's Core Values and Strategic Anchors.
• Meet Key Performance Indicators for incoming and outgoing calls, collections, and call review score.
• Meet monthly performance threshold in annual and/or other performance reviews.

Requirements

To be successful in this role, you will need to possess a combination of skills, knowledge, and abilities, including:

• Prior work experience in a call center and healthcare customer service setting is preferred.
• Working knowledge of medical insurance billing and coding is preferred.
• Prior work experience in a medical office and/or general understanding of health insurance is preferred.
• Able to communicate clearly, both verbally and in writing, and utilize proper grammar and telephone etiquette and provided electronic tools.
• Able to navigate multiple computer applications and databases.
• Able to communicate on the phone and navigate multiple computer systems simultaneously.
• Willingness to acquire the ability to overcome patient objections and obstacles to negotiate payment successfully.
• Reliable and responsible, with a strong track record of arriving on time and using time productively.
• Possesses and demonstrates professional judgment and client services business acumen.
• Understands sensitive personal information (SPI) and sensitive consumer information (i.e., Protected Health Information (PHI)) while maintaining the confidentiality of this information.
• Able to use tools provided to compute basic math calculations using addition, subtraction, multiplication, division, and percentages.
• Self-motivation and committed to career success.

Education and Experience

A High School Diploma or equivalent (i.e., GED) is required for this role. While prior experience in a call center and healthcare customer service setting is preferred, we are willing to train the right candidate who is eager to learn and grow with our team.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to paid virtual classroom training, as well as opportunities for wage increases and bonuses based on performance. Our career path is designed to help you advance to a Customer Service II Representative role over time, with opportunities for further growth and development in the future.

Work Environment and Company Culture

Blithequark is a dynamic and supportive work environment that values its employees and recognizes their contributions to our success. Our company culture is built on a foundation of respect, integrity, and teamwork, and we are committed to creating a positive and inclusive work environment that allows our employees to thrive.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a salary range that is commensurate with experience, as well as opportunities for bonuses and wage increases based on performance. Our benefits package includes a range of perks, such as paid time off, holidays, and access to training and development programs.

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role in the healthcare industry, we encourage you to apply for this exciting opportunity at blithequark. With its competitive compensation package, opportunities for growth and development, and supportive work environment, this role is an ideal choice for anyone who is passionate about delivering exceptional customer experiences and driving revenue growth in the healthcare sector. Apply today to join our team and take the first step towards a successful and fulfilling career at blithequark!