Experienced Customer Support Virtual Assistant – E-commerce Expertise and Digital Proficiency Required for blithequark

Introduction to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences through our innovative e-commerce solutions. As a leader in the digital marketplace, we strive to build strong relationships with our customers, founded on trust, reliability, and outstanding support. To further enhance our customer support capabilities, we are seeking an experienced and highly skilled Customer Support Virtual Assistant to join our dynamic team.

Job Overview

We are looking for a dedicated and results-driven individual who possesses a unique blend of customer support expertise, digital proficiency, and sales acumen. As a Customer Support Virtual Assistant at blithequark, you will play a vital role in providing top-notch support to our customers, managing sales inquiries, and troubleshooting customer issues. Your exceptional communication skills, both written and verbal, will enable you to effectively resolve disputes, process orders, and create shipping labels. Additionally, you will utilize your creative skills to design compelling graphics, write engaging copy, and manage our social media presence.

Key Responsibilities

• Provide exceptional customer support via live chat, email, and phone, ensuring prompt resolution of customer inquiries and issues
• Manage sales inquiries, process orders, and create shipping labels using DHL and UPS shipping label applications
• Troubleshoot customer problems with our products, preventing and resolving disputes on platforms such as PayPal and Stripe
• Calculate the price of products, create renders and mockup designs using Photoshop and Illustrator, and work with AI tools to create new content
• Manage social media outreach to influencers, create engaging copy, and design compelling graphics to enhance our online presence
• Conduct follow-up and sales calls to drive sales growth and expand our customer base
• Utilize Slack and Gorgias app to streamline communication and collaboration with our team
• Stay up-to-date with our products, services, and policies to provide accurate and informative support to our customers

Essential Qualifications

• Advanced level English proficiency (C1-C2)
• Minimum of 3 years of experience in customer support, with a strong track record of resolving customer issues and improving customer satisfaction
• Advanced proficiency in managing and operating Shopify, with experience in processing orders and managing inventory
• Experience with DHL and UPS shipping label applications, with the ability to create and manage shipping labels efficiently
• Strong sales skills, with the ability to drive sales growth and expand our customer base
• Proven negotiation skills, with the ability to resolve disputes and negotiate with customers and suppliers
• Advanced proficiency in Photoshop and basic skills in Illustrator, with the ability to create compelling graphics and designs
• Advanced skills in Microsoft Word and Excel, with the ability to create and manage documents and spreadsheets efficiently
• Experience with Slack and Gorgias app, with the ability to streamline communication and collaboration with our team
• Ability to manage social media accounts effectively, with experience in creating engaging content and managing social media outreach

Preferred Qualifications

• Experience in e-commerce, with a strong understanding of online marketplaces and digital payment platforms
• Knowledge of AI tools and their applications in content creation and customer support
• Experience in managing and analyzing data, with the ability to provide insights and recommendations to improve customer support and sales performance
• Strong understanding of worldwide addresses and geographical locations, with the ability to navigate and manage international shipping and logistics

Skills and Competencies

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and team members
• Strong problem-solving and analytical skills, with the ability to troubleshoot and resolve complex customer issues
• Ability to work independently and as part of a team, with a strong sense of initiative and self-motivation
• Strong attention to detail, with the ability to manage multiple tasks and priorities efficiently
• Ability to adapt to changing circumstances and priorities, with a strong sense of flexibility and resilience

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Customer Support Virtual Assistant, you will have access to ongoing training and development opportunities, including workshops, webinars, and online courses. You will also have the opportunity to work with a talented and experienced team, with a strong sense of camaraderie and collaboration. With our flexible and dynamic work environment, you will be able to grow and develop your skills, with opportunities for advancement and career progression.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. We believe in fostering a work environment that is supportive, collaborative, and fun, with a strong sense of teamwork and camaraderie. Our team members are passionate about delivering exceptional customer experiences, and we are committed to recognizing and rewarding outstanding performance and contributions. With our flexible work arrangements and remote work options, you will be able to work from the comfort of your own home, with the ability to balance your work and personal life effectively.

Compensation, Perks, and Benefits

We offer a competitive salary of $550 USD per month, with a bonus commission of up to $1000 USD per month, depending on your performance and sales achievements. You will also have access to a range of perks and benefits, including ongoing training and development opportunities, flexible work arrangements, and a supportive and inclusive company culture. With our commitment to recognizing and rewarding outstanding performance, you will have the opportunity to earn bonuses, incentives, and other rewards for your hard work and dedication.

Conclusion

If you are a motivated and results-driven individual with a passion for customer support and e-commerce, we encourage you to apply for this exciting opportunity. As a Customer Support Virtual Assistant at blithequark, you will have the opportunity to work with a talented and experienced team, with a strong sense of camaraderie and collaboration. With our flexible and dynamic work environment, you will be able to grow and develop your skills, with opportunities for advancement and career progression. Don't miss out on this exciting opportunity to join our team and take your career to the next level. Apply now to become a part of the blithequark team and start delivering exceptional customer experiences today!