Experienced Customer Experience Representative - Delivering Exceptional Service and Driving Customer Satisfaction at Blithequark

Join the Team at Blithequark and Make a Difference in Customer Experience

Blithequark is a leading provider of technology and communications services, transforming the way people connect around the world. We're a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you're fueled by purpose, and powered by persistence, explore a career with us. Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

About the Role

We're looking for a highly skilled and dedicated Customer Experience Representative to join our team at Blithequark. As a Customer Experience Representative, you will be at the heart of our customer service operations, delivering first-class customer service in every interaction. You will be the frontline representative of our company, solving customer issues, and acting as a salesperson, product guru, billing expert, and more. Your goal will be to ensure every customer interaction is a positive one, and you will be instrumental in driving customer satisfaction and loyalty.

Key Responsibilities

• Answering incoming calls from customers and responding to requests about installation, disconnection, changes to service, and Blithequark products and services.
• Identifying customer needs and proactively offering our products and services.
• Contacting customers by phone or in writing concerning past due payments.
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues.
• Verifying service order accuracy and completeness and making corrections/changes, as needed.
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business.

What We're Looking For

We're looking for a candidate with a dedication to customer service excellence, amazing communication skills, and a positive, professional attitude. You should thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world.

Essential Qualifications

• A strong passion for delivering exceptional customer service.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing situations.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.

Preferred Qualifications

• A related Associate Degree or 2+ years of relevant experience.
• Customer Service call center experience.

Career Growth Opportunities and Learning Benefits

At Blithequark, we're committed to helping our employees grow and develop their skills. We offer a range of training and development programs, including:

• Comprehensive onboarding program to ensure a smooth transition into your new role.
• Ongoing training and coaching to help you develop your skills and knowledge.
• Career advancement opportunities to help you grow and develop your career.
• Competitive salary and benefits package, including opportunities for bonuses and rewards.

Work Environment and Company Culture

At Blithequark, we're proud of our company culture and work environment. We strive to create an inclusive and collaborative environment that encourages authenticity and fosters a sense of belonging. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.

Work-Life Balance

We understand the importance of work-life balance and offer a range of benefits to support our employees, including:

• Flexible work arrangements, including remote work options.
• Competitive paid time off and holiday schedule.
• Opportunities for professional development and growth.

Compensation and Benefits

We offer a competitive salary and benefits package, including:

• Competitive salary range.
• Comprehensive health insurance.
• Retirement savings plan.
• Paid time off and holiday schedule.
• Opportunities for bonuses and rewards.

Equal Employment Opportunity

We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Blithequark, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

How to Apply

If you're passionate about delivering exceptional customer service and driving customer satisfaction, we encourage you to apply for this exciting opportunity at Blithequark. Please submit your application, including your resume and cover letter, to be considered for this role.

We look forward to hearing from you and exploring how you can join our team at Blithequark!