Experienced Phone and Chat Specialist – Remote Customer Support and Credential Verification Expert

Welcome to Workwarp: Empowering Essential Workers

Imagine being part of a team that plays a vital role in connecting healthcare professionals with facilities in need, ensuring that essential workers can get to the frontlines where they are needed most. At Workwarp, we are dedicated to making a difference in the lives of healthcare workers and the communities they serve. As a Phone and Chat Specialist, you will be at the heart of our mission, providing exceptional customer support and verifying credentials to facilitate seamless connections between nurses and healthcare facilities.

Job Overview

In this dynamic and rewarding role, you will navigate online platforms to verify the credentials of nurses after they have selected a healthcare facility to work with. You will then follow up with the nurse via written message to confirm the validity of their credentials for that specific facility. Additionally, you will handle follow-up phone calls with individuals checking on the status of picking up shifts, providing timely updates and support throughout the process.

Key Responsibilities

• Manage large volumes of inbound and outbound calls in a timely and professional manner, ensuring that all customer interactions are handled with care and efficiency.
• Simultaneously manage multiple chat channels, prioritizing tasks and responding to customer inquiries with accuracy and speed.
• Follow established communication scripts when addressing different topics, adapting your approach to meet the unique needs of each customer.
• Identify customers' needs, clarify information, research solutions, and provide alternatives or resolutions, leveraging company and client resources to deliver exceptional support.
• Perform data entry and customer service tasks with precision, maintaining accurate records and ensuring seamless communication with customers and internal stakeholders.
• Navigate online platforms efficiently, accessing relevant information and resources to handle customer requests and resolve issues promptly.
• Process work requests and records for individuals signing up for shifts, verifying credentials and ensuring that all necessary information is accurate and up-to-date.
• Demonstrate flexibility and adaptability, transitioning between tasks without compromising efficiency or composure, and maintaining a positive and professional demeanor in all customer interactions.

Essential Qualifications

To succeed in this role, you will need:

• At least 1 year of customer service or customer support experience, with a proven track record of delivering exceptional support and resolving customer issues.
• 1 year of previous call center or office background experience, with a strong understanding of customer service principles and practices.
• Technical savvy, with the ability to navigate online platforms, manage multiple chat channels, and perform data entry tasks with accuracy and speed.
• Previous remote work experience is a plus, with the ability to work independently and maintain productivity in a home-based setting.
• A quick learner, with the ability to absorb new information, adapt to changing circumstances, and maintain a positive and professional attitude in a fast-paced environment.
• Strong phone and verbal communication skills, with active listening and problem-solving abilities, and the capacity to type 35 words per minute accurately.
• A background check applicable with state and federal laws is required, with a commitment to maintaining the highest standards of integrity and professionalism.

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Previous experience in a remote call center or customer support environment, with a strong understanding of the challenges and opportunities of working in a virtual team.
• Familiarity with online platforms and software applications, with the ability to quickly learn new systems and adapt to changing technology.
• Experience in a healthcare or medical setting, with a strong understanding of the needs and challenges of healthcare professionals and facilities.

Skills and Competencies

To excel in this role, you will need to demonstrate:

• Excellent communication and interpersonal skills, with the ability to build rapport with customers, colleagues, and stakeholders.
• Strong problem-solving and analytical skills, with the ability to identify issues, research solutions, and implement effective resolutions.
• Adaptability and flexibility, with the ability to prioritize tasks, manage multiple projects, and maintain a positive and professional attitude in a fast-paced environment.
• Technical skills, including proficiency in Microsoft Office, online platforms, and software applications, with the ability to quickly learn new systems and adapt to changing technology.
• A strong commitment to customer service, with a focus on delivering exceptional support, resolving issues promptly, and maintaining a positive and professional demeanor in all customer interactions.

Career Growth and Learning Benefits

At Workwarp, we are committed to the growth and development of our team members, providing opportunities for training, mentorship, and career advancement. As a Phone and Chat Specialist, you will have access to:

• Comprehensive training programs, designed to equip you with the skills and knowledge needed to succeed in your role and advance in your career.
• Mentorship and coaching, with experienced professionals who can provide guidance, support, and feedback to help you achieve your goals.
• Opportunities for career advancement, with a clear path for progression and advancement within the company.
• A dynamic and supportive work environment, with a team of professionals who are passionate about making a difference in the lives of healthcare workers and the communities they serve.

Work Environment and Company Culture

At Workwarp, we pride ourselves on our positive and inclusive company culture, with a focus on teamwork, collaboration, and mutual respect. As a Phone and Chat Specialist, you will be part of a virtual team, working remotely from the comfort of your own home. You will have access to:

• A comprehensive benefits package, including paid training, competitive salary, and opportunities for career advancement.
• A dynamic and supportive work environment, with a team of professionals who are passionate about making a difference in the lives of healthcare workers and the communities they serve.
• Flexible scheduling, with the ability to work from home and maintain a healthy work-life balance.
• A commitment to diversity, equity, and inclusion, with a focus on creating a workplace culture that is welcoming, inclusive, and respectful of all individuals.

Compensation and Perks

As a Phone and Chat Specialist, you will be eligible for a competitive salary, with opportunities for advancement and growth. You will also have access to:

• A starting salary of $14 per hour, with opportunities for increase after 90 days pending attendance and performance.
• Shift differential, with an extra $1 per hour for nights and weekends.
• Paid training, with a comprehensive program designed to equip you with the skills and knowledge needed to succeed in your role.
• Full-time employment, with a guaranteed 40 hours per week and opportunities for overtime.
• A comprehensive benefits package, including health, dental, and vision insurance, as well as 401(k) matching and other perks.

Conclusion

If you are a motivated and customer-focused individual, with a passion for making a difference in the lives of healthcare workers and the communities they serve, we encourage you to apply for this exciting opportunity. As a Phone and Chat Specialist, you will be part of a dynamic and supportive team, with access to comprehensive training, mentorship, and career advancement opportunities. Don't miss out on this chance to join our team and make a real difference in the world. Apply now and take the first step towards a rewarding and challenging career with Workwarp.

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