Experienced Remote Moderators Wanted for TELUS International in Costa Rica - Full Time Opportunities with Competitive Pay

Join Our Team: Becoming a Remote Moderator at TELUS International

TELUS International, a global leader in customer experience innovation, is seeking highly skilled and dedicated Remote Moderators to join our dynamic team in Costa Rica. As a Remote Moderator, you will play a crucial role in handling remote calls and surveys with study participants from the United States, providing exceptional customer service, and contributing to the success of our projects.

About TELUS International and Our Culture

TELUS International is the global arm of TELUS Corporation, one of Canada's largest telecommunications service providers. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations across various industries, including consumer electronics, finance, telecommunications, and utilities. Our company culture is built on spirited teamwork, agile thinking, and a caring approach that puts customers first. We pride ourselves on being an equal opportunity employer, committed to creating a diverse and inclusive workplace where everyone can thrive.

Key Responsibilities

• Handle remote calls and surveys with study participants from the United States on a weekly basis, ensuring high-quality interactions and data collection.
• Report to the project team, providing updates on project progress and any challenges encountered.
• Participate in training sessions provided before the start of the project to ensure familiarity with project requirements and procedures.
• Maintain consistent communication with the project management team, ensuring seamless project execution.
• Demonstrate excellent customer service skills, handling participant inquiries and concerns in a professional and courteous manner.

Essential Qualifications and Requirements

To be considered for this role, you must meet the following essential qualifications:

• Proficient in the English language, with excellent communication and interpersonal skills.
• Good customer service skills, with the ability to handle participant inquiries and concerns in a professional and courteous manner.
• Familiarity with iOS, with the ability to navigate and utilize various software applications.
• Possess a personal laptop or computer that meets the technical requirements for the role.
• Able to work on US time, with flexibility to work on weekends as required.
• Willing to commit to up to 15 weeks of work, with varying hours per week.

Preferred Qualifications and Skills

While not mandatory, the following skills and qualifications are highly valued:

• Previous experience in a moderation or customer service role, particularly in a remote or call center environment.
• Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions.
• Excellent time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Familiarity with various software applications and technologies, including those used for remote moderation and data collection.

What We Offer: Career Growth, Learning Benefits, and More

At TELUS International, we are committed to providing our employees with opportunities for career growth and development. As a Remote Moderator, you will have access to comprehensive training and support, enabling you to excel in your role and advance in your career. Our company culture is built on a foundation of continuous learning, innovation, and teamwork, ensuring that you are always challenged and engaged.

In addition to career growth opportunities, we offer a competitive salary of $18 USD per hour, as well as a range of benefits and perks that enhance your overall work experience. Our remote work environment provides the flexibility and autonomy to work from the comfort of your own home, while still being part of a dynamic and supportive team.

Work Environment and Company Culture Highlights

As a remote employee, you will be part of a global team that values diversity, inclusivity, and collaboration. Our company culture is built on a foundation of spirited teamwork, agile thinking, and a caring approach that puts customers first. We prioritize employee well-being, providing resources and support to help you maintain a healthy work-life balance.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A salary of $18 USD per hour.
• Opportunities for career growth and development.
• A comprehensive training program to support your success in the role.
• A dynamic and supportive remote work environment.
• A range of benefits and perks that enhance your overall work experience.

Don't Hesitate - Apply Today!

If you are a motivated and dedicated individual with excellent communication and customer service skills, we encourage you to apply for this exciting opportunity. Don't worry if you don't meet every single requirement - we value a great attitude and a willingness to learn above all. Submit your application today, including an up-to-date resume, and take the first step towards joining our dynamic team at TELUS International.

At TELUS International, we are proud to be an equal opportunity employer, committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence, and performance without regard to any characteristic related to diversity.

We look forward to receiving your application and discussing this opportunity further.