Experienced Customer Service Representative - Work from Home Orlando Opportunity with blithequark

Transforming Healthcare through Compassionate Customer Service

At blithequark, we're on a mission to revolutionize the healthcare experience by putting our heart into every moment of your health. As a leader in the industry, we're committed to delivering enhanced human-centric healthcare solutions that make a real difference in people's lives. Our purpose is clear: to bring our heart to every interaction, ensuring that how we deliver our services is just as important as what we deliver.

About the Role: Customer Service Representative

We're seeking a dedicated and compassionate Customer Service Representative to join our Caremark Member Operations team at blithequark. As a Customer Service Representative, you'll play a vital role in assisting our members with their pharmacy benefit plans, answering questions, and providing solutions to simplify their healthcare experience. If you're passionate about delivering exceptional customer service and are looking for a flexible work-from-home opportunity, we encourage you to apply.

Key Responsibilities

• Respond to inbound calls from members regarding prescription insurance, medication coverage, and mail-order prescriptions.
• Provide clear and concise information to help members understand their coverage and options.
• Offer solutions to simplify the healthcare experience for our members.
• Handle a variety of call types, including Commercial, Medicare Part D, Medicaid, and specific client inquiries.
• Participate in ongoing training and development to stay up-to-date on industry trends and client needs.
• Maintain a high level of customer service, ensuring courteous telephone etiquette and professionalism.
• Work in a fast-paced environment, adapting to changing business needs and priorities.

Essential Qualifications

• 1 year of experience interacting with customers in a call center, retail, customer service, or hospitality environment.
• Proficiency in Windows-based applications and computer systems.
• High School Diploma or equivalent experience.

Preferred Qualifications

• Associate's degree or equivalent experience.
• Ability to problem-solve in a positive and productive manner.
• Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving their quality of life.
• Reliability and compliance with scheduling standards.
• At least 6 months of healthcare experience.
• Strong customer service skills, including courteous telephone etiquette and professionalism.
• Strong oral, interpersonal, and communication skills.

What We Offer

At blithequark, we're committed to supporting our colleagues' well-being and career growth. Our comprehensive benefits package includes:

• Medical, dental, and vision insurance.
• 401(k) retirement savings plan and Employee Stock Purchase Plan.
• Term life insurance and short-term and long-term disability benefits.
• Numerous well-being programs and education assistance.
• Free development courses and a CVS store discount.
• Discount programs with participating partners.
• Paid Time Off (PTO) and paid holidays throughout the calendar year.

Work Environment and Company Culture

We're proud to offer a flexible work-from-home opportunity for this role, allowing you to balance your priorities in and outside of work. To be eligible, you'll need to meet our work-from-home criteria, including maintaining a secure workspace, reliable internet, and successful completion of our training program. Our company culture is built on our Heart At Work Behaviors, empowering colleagues to transform our culture and accelerate our ability to innovate and deliver solutions that make healthcare more personal, convenient, and affordable.

Career Growth Opportunities

At blithequark, we're committed to helping our colleagues grow and develop in their careers. Our Career Mapping guide provides a clear path for advancement, and we offer opportunities for professional growth within and outside of our business unit. As a Customer Service Representative, you'll have the potential to progress to REP II and III roles, with opportunities for further advancement.

Compensation and Benefits

Our pay rates start at $17.50, with a typical pay range of $17.00 - $25.65 per hour. We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a range of supplemental benefits and discount programs. Our colleagues enjoy Paid Time Off (PTO), paid holidays, and opportunities for career growth and development.

How to Apply

If you're passionate about delivering exceptional customer service and are looking for a flexible work-from-home opportunity, we encourage you to apply. Our application process is simple:

1. Apply online.
2. Take our Online Virtual Job Tryout (Interview Platform) to learn more about the position.

Don't miss this opportunity to join our team at blithequark and make a real difference in the lives of our members. Apply today!

We are an equal opportunities employer, and we welcome applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all colleagues, and we strive to foster a culture that values diversity, equity, and inclusion.