Senior Analyst, Account Management - Transforming Healthcare through Clinical Expertise and Strategic Outreach

Transforming Healthcare with Heart: Join CVS Health as a Senior Analyst, Account Management

At CVS Health, we're on a mission to revolutionize the way healthcare is delivered. With a clear purpose to bring our heart to every moment of your health, we're committed to making healthcare more personal, convenient, and affordable. As a Senior Analyst, Account Management, you'll play a vital role in supporting our Medicare Part D stars initiatives and driving member-facing outreach efforts that make a real difference in people's lives.

About CVS Health and the Role

CVS Health is a leading healthcare company that operates a diverse range of businesses, including pharmacy benefit management, retail pharmacy, and healthcare clinics. Our company is built on a foundation of innovation, customer-centricity, and a commitment to improving the health and wellbeing of our customers. As a Senior Analyst, Account Management, you'll be part of a dynamic team that is passionate about delivering exceptional healthcare experiences and outcomes.

This role is responsible for executing clinical pharmacy programs, coordinating strategies to increase adherence, and utilizing motivational interviewing and health coaching to impact member behavior. You'll work closely with pharmacies, provider offices, and internal stakeholders to support clinical programs and drive business outcomes. With a remote work arrangement and flexible hours to accommodate different time zones, this role offers the perfect blend of autonomy and collaboration.

Key Responsibilities

• Execute clinical pharmacy programs to support Medicare Part D stars initiatives and drive member engagement
• Coordinate strategies to increase adherence and improve health outcomes for our members
• Utilize motivational interviewing and health coaching to impact member behavior and drive positive change
• Communicate effectively with pharmacies, provider offices, and internal stakeholders to support clinical programs
• Collaborate with leadership and management to adapt and strengthen business and operational processes
• Work effectively in a matrix environment to drive cross-functional collaboration and alignment
• Prioritize daily to monthly deliverables and manage multiple projects simultaneously
• Travel up to 10% to support business needs and stakeholder engagement

Essential Qualifications

To succeed in this role, you'll need to have a strong foundation in clinical pharmacy, managed care, or population health. Here are the essential qualifications we're looking for:

• 1+ year of experience with Medicare Stars, managed care, or population health
• 2+ years of customer or patient-facing experience, with a strong track record of driving engagement and outcomes
• 1-2 years of enhanced knowledge of pharmacy and claims processing, with a strong understanding of clinical programs and initiatives
• Excellent organizational and analytical skills, with the ability to prioritize multiple projects and deliverables
• Superior communication skills, with the ability to effectively engage with patients, clinicians, and internal stakeholders
• Proficient in Microsoft Excel, Microsoft Teams, and Sharepoint, with a strong technical foundation

Preferred Qualifications

While not required, the following qualifications can give you a competitive edge:

• Certified Pharmacy Technician (CPhT), Licensed Practical Nurse (LPN), Certified Medical Assistant (CMA), or equivalent clinical training
• Knowledge of formulary designs, prescription benefit trends, and clinical programs
• Bilingual in English and Spanish, with the ability to effectively communicate with diverse populations
• Medical terminology knowledge, with a strong understanding of clinical concepts and initiatives

Education and Certifications

We're looking for candidates with a Certified Pharmacy Technician (CPhT), Licensed Practical Nurse (LPN), Certified Medical Assistant (CMA), or equivalent clinical training. If you have a strong clinical background and a passion for driving healthcare outcomes, we'd love to hear from you.

Compensation and Benefits

At CVS Health, we offer a competitive compensation package that includes a base salary, bonus, and short-term incentive programs. The typical pay range for this role is $46,988.00 - $112,200.00, depending on experience, education, and geography. In addition to your compensation, you'll enjoy a comprehensive benefits package that includes:

• Medical, dental, and vision benefits
• 401(k) retirement savings plan and Employee Stock Purchase Plan
• Term life insurance and short-term and long-term disability benefits
• Well-being programs, education assistance, and free development courses
• CVS store discount and discount programs with participating partners
• Paid Time Off (PTO) and paid holidays throughout the calendar year

Career Growth and Development

At CVS Health, we're committed to helping our colleagues grow and develop in their careers. As a Senior Analyst, Account Management, you'll have opportunities to:

• Develop your clinical and analytical skills through training and development programs
• Take on new challenges and responsibilities, with opportunities for career advancement
• Collaborate with cross-functional teams to drive business outcomes and improve healthcare experiences
• Stay up-to-date with industry trends and best practices through ongoing education and training

Our Culture and Work Environment

At CVS Health, we're committed to creating a culture that is inclusive, collaborative, and empowering. As a remote worker, you'll be part of a dynamic team that is passionate about delivering exceptional healthcare experiences and outcomes. We offer a flexible work arrangement that allows you to work from anywhere, with flexible hours to accommodate different time zones.

Join Us!

If you're a motivated and experienced professional with a passion for driving healthcare outcomes, we want to hear from you. As a Senior Analyst, Account Management, you'll play a vital role in supporting our Medicare Part D stars initiatives and driving member-facing outreach efforts that make a real difference in people's lives. Apply now to join our team and start making a meaningful impact in the healthcare industry!