Experienced Customer Service Representative - Part-Time - Work from Home at blithequark

Join the blithequark Team: Revolutionizing Customer Service from the Comfort of Your Home

At blithequark, we're not just about providing customer service; we're about redefining it. As a pioneer in the retail industry, blithequark is committed to delivering best-in-class service to our customers, stores, and associates through multiple channels, including phone, chat, and email. Our Contact Center is a hub of activity, handling over 6 million contacts annually, and we're looking for talented, customer-centric individuals to join our team as Part-Time Customer Service Representatives.

About blithequark: A Culture of Excellence and Inclusivity

blithequark is more than just a company; it's a community that values diversity, inclusivity, and the growth of its associates. We're dedicated to creating a workplace where everyone feels valued, respected, and empowered to reach their full potential. Our metrics-driven Contact Center is designed to drive results, and we're passionate about exceeding customer expectations, building strong relationships, and recognizing individual and team achievements.

Key Responsibilities: Delivering Exceptional Customer Experiences

As a Customer Care Resolution Coordinator at blithequark, you will be the frontline representative of our brand, handling a high volume of incoming calls, chats, and emails from customers, stores, and associates. Your role will involve navigating multiple systems to answer questions, resolve issues, and ensure customer satisfaction. To succeed in this position, you'll need to:

• Communicate professionally and conversationally with customers, providing personalized solutions to their queries and concerns.
• Utilize all available resources to resolve customer issues efficiently and effectively.
• Demonstrate punctuality, reliability, and a commitment to making a difference in every customer interaction.
• Work in a fast-paced, dynamic environment, handling multiple contacts simultaneously while maintaining a high level of quality and accuracy.
• Collaborate with internal teams to escalate complex issues and ensure seamless resolution.

The Requirements: Skills and Qualifications for Success

To join our team as a Customer Service Representative, you'll need to meet the following essential qualifications:

• A minimum typing speed of 25 words per minute (WPM).
• Proficiency in Microsoft Office programs, including Outlook and Word.
• A high school diploma or equivalent (GED).
• Successful completion of our mandatory training program.
• Previous customer service experience, preferably in a contact center or similar environment.

While not mandatory, the following preferred qualifications will give you a competitive edge:

• Experience working in a fast-paced, metrics-driven environment.
• Familiarity with customer relationship management (CRM) software and other contact center technologies.
• Excellent problem-solving and analytical skills.
• Ability to work independently in a home-based environment with minimal supervision.

What We Offer: Career Growth, Benefits, and Perks

At blithequark, we're committed to investing in the growth and development of our associates. As a Part-Time Customer Service Representative, you'll enjoy:

• A comprehensive benefits package, including medical, dental, and vision coverage.
• A matching 401(k) plan to help you plan for your future.
• A stock purchase plan, allowing you to become a part-owner of blithequark.
• An annual performance bonus, tied to individual and team performance.
• A store discount card, giving you access to exclusive savings on blithequark products.
• Education assistance, supporting your ongoing learning and development.

Work Environment: The Flexibility of Working from Home

As a blithequark Contact Center associate, you'll have the flexibility to work from the comfort of your own home, in approved states. Our remote work arrangement is designed to provide you with a better work-life balance, while still delivering exceptional customer service. You'll be part of a dynamic team that is passionate about making a difference, and you'll have access to the tools, training, and support you need to succeed.

Why Join blithequark? Career Opportunities and Company Culture

blithequark is an organization that is dedicated to the growth and development of its associates. As a Customer Service Representative, you'll have opportunities to:

• Develop your skills and expertise in a fast-paced, dynamic environment.
• Advance your career through internal promotions and training programs.
• Be part of a diverse and inclusive community that values individual contributions.
• Enjoy a culture of recognition and reward, where your achievements are celebrated.

Our company culture is built on a foundation of respect, empathy, and customer-centricity. We're passionate about delivering exceptional customer experiences, and we're committed to creating a workplace that is engaging, motivating, and rewarding for our associates.

Ready to Join the blithequark Team?

If you're a motivated, customer-centric individual with a passion for delivering exceptional service, we want to hear from you. As a Part-Time Customer Service Representative at blithequark, you'll be part of a dynamic team that is shaping the future of customer service. Apply now to join our team and start your journey towards a rewarding and fulfilling career.