Experienced Full Stack Customer Service Representative - FNOL Specialist for blithequark's Innovative Subrogation Solutions Team - Remote Work Opportunity

About blithequark

blithequark is a pioneering company in the subrogation industry, trusted by leading companies to recover payments on damage claims, ensuring that the responsible party bears the cost of damages. Our mission is to provide exceptional customer service to both our clients and the parties involved in a claim, allowing our customers to focus on their priorities. We operate based on our Core Four principles: Process, Results, Culture, and Experience, which have been instrumental in our current and future success.

Our Culture and Values

At blithequark, we're passionate about organizing company events that bring us together and celebrate each other's achievements. We also prioritize giving back to the community through several volunteer events throughout the year. We believe in maintaining a healthy work-life balance and strive to create an environment that values efficiency, effective processes, and a casual, comfortable atmosphere.

Job Summary

We're seeking a highly skilled and customer-focused First Notice of Loss (FNOL) Representative to join our team. As an FNOL Specialist, you will be responsible for providing top-notch inbound communication services while recording FNOL claims used to report damage to our clients' property. If you're comfortable receiving inbound calls, positively interacting with customers, and working in a remote environment, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Accept inbound calls from engineers, technicians, and other field operators reporting FNOL and communicate effectively while entering data accurately into a customized database.
• Report underground damage to locate companies when applicable and provide outstanding service to customer representatives.
• Analyze photos and map the correct location, ensuring accurate and efficient claim processing.
• Participate in special projects and contribute to the continuous improvement of our processes and services.

Requirements and Qualifications

Essential Skills and Abilities:

• Ability to type a minimum of 55 wpm, error-free, and fully competent with Microsoft Excel, Word, Outlook, PDFs, and internet searches.
• Advanced phone and verbal communication skills, active listening skills, and excellent written communication skills.
• Excellent reading skills; must be able to read and follow a script, and analyze and interpret photos to determine damage.
• Must establish an appropriate work environment within their home for work purposes; blithequark provides the necessary computer equipment.

Experience:

• 6 months to 1-year previous customer service call center experience required.
• Experience with Microsoft Teams a plus.
• High School Diploma or equivalent.

What We Offer

Compensation and Benefits:

blithequark offers a competitive compensation package, including:

• A tiered support bonus system with potential earnings of $105, $150, or $205 per pay period.
• An FNOL Incentive Program offering high-performers an opportunity to earn more per month.
• Paid time off, with PTO accrued at a rate of 5 hours per pay period, equal to 3 weeks in your first full year.
• $50/month towards your internet service cost.
• A matched 401k plan and a full menu of benefits.

Perks and Recognition:

At blithequark, we value our employees and recognize their contributions:

• We're a 4-year running winner of The Oklahoman Top Workplaces!
• Pre-employment drug screenings and criminal background checks are mandatory.
• blithequark is an Equal Opportunity Employer.

Work Environment and Culture

As a remote team member, you'll enjoy the flexibility of working from home and being part of a dynamic team that values collaboration, innovation, and growth. Our department functions 24/7/365, with multiple schedules to choose from, ensuring that you can find a schedule that suits your needs.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their skills:

• Opportunities for professional growth and career advancement.
• Access to training and development programs to enhance your skills and knowledge.
• A supportive and collaborative work environment that encourages learning and innovation.

Why Join blithequark?

If you're looking for a challenging and rewarding role in a dynamic and innovative company, we encourage you to apply for this exciting opportunity. At blithequark, we offer:

• A competitive compensation package and benefits.
• A flexible and remote work environment.
• Opportunities for professional growth and career advancement.
• A supportive and collaborative work culture.

Don't miss this chance to join our team and thrive in an environment that values both efficiency and effective processes as well as a casual, comfortable atmosphere. Apply now to become a part of blithequark's innovative subrogation solutions team!