**Experienced Social Media Customer Support Specialist – Delivering Magical Experiences through Remote Work**

Are you passionate about delivering exceptional customer experiences through social media? Do you have a knack for resolving complex issues and a love for the Disney brand? blithequark is seeking a dedicated Social Media Customer Support Specialist to join our dynamic team and contribute to the enchantment of our brand while enjoying the flexibility of remote work. **About blithequark** blithequark is a leading entertainment and media company that has been captivating audiences for generations. Our mission is to create magical experiences that inspire, educate, and entertain people of all ages. We are committed to innovation, creativity, and the power of storytelling. Our team is passionate about delivering exceptional customer experiences, and we are looking for like-minded individuals to join our journey. **Key Responsibilities** As a Social Media Customer Support Specialist at blithequark, you will be responsible for: * Responding to customer inquiries and comments on social media platforms, including Facebook, Twitter, Instagram, and others, in a timely and professional manner. * Providing accurate, empathetic, and personalized support to resolve issues and answer questions about blithequark products and services. * Monitoring social media channels for trends, customer feedback, and emerging issues to ensure timely and effective responses. * Collaborating with internal teams to escalate and resolve complex customer issues, ensuring seamless communication and resolution. * Maintaining a high level of professionalism and brand integrity in all customer interactions, adhering to blithequark's values and standards. * Utilizing social media management tools to track, report, and analyze customer interactions, providing insights for process improvements. * Contributing to the development of FAQs and knowledge base articles to assist customers more efficiently and effectively. * Participating in team meetings and training sessions to stay updated on new products, services, and policies, ensuring continuous learning and growth. **Essential Qualifications** To succeed in this role, you will need: * Excellent written communication skills with a strong attention to detail, ensuring accurate and effective communication with customers. * Proven experience in social media management or customer support, with a minimum of 2 years of experience in a related field. * Proficiency with social media platforms and tools, such as Hootsuite, Sprout Social, or similar, to manage and analyze customer interactions. * Strong problem-solving skills and the ability to think on your feet, resolving complex issues and providing personalized support. * Ability to work independently and manage time effectively in a remote environment, with a high level of self-motivation and discipline. * High level of empathy and customer-centric mindset, ensuring exceptional customer experiences and satisfaction. * Familiarity with blithequark products, services, and brand voice is a plus, but not required. **Preferred Qualifications** While not essential, the following qualifications are highly desirable: * Experience working in a remote or work-from-home environment, with a proven track record of success. * Previous experience in the entertainment or travel industry, with a deep understanding of the sector and its challenges. * Strong analytical skills to interpret social media metrics and customer feedback, providing insights for process improvements. * Ability to handle high-pressure situations calmly and efficiently, ensuring seamless communication and resolution. * Excellent multitasking and organizational skills, with a proactive approach to identifying and addressing potential issues before they escalate. **Working Hours and Availability** As a remote worker, you will have the flexibility to work from anywhere, at any time, as long as you meet the minimum requirements. You will need to be available to work evenings, weekends, and holidays as needed to support our global customer base, with a minimum commitment of 20 hours per week. **Benefits and Perks** As a blithequark employee, you will enjoy: * Competitive salary and performance-based bonuses, recognizing your contributions and achievements. * Comprehensive health, dental, and vision insurance, ensuring your well-being and peace of mind. * Paid time off and holiday pay, allowing you to recharge and relax. * Access to blithequark parks and discounted rates on blithequark products and services, providing exclusive benefits and perks. * Opportunities for professional development and career growth, with a supportive and inclusive work culture that values diversity. * A dynamic and supportive work environment, where you can grow your career and make a difference. **Why Join blithequark?** At blithequark, we believe in creating magic in everything we do. By joining our team, you will be part of a company that values creativity, innovation, and the power of storytelling. You will have the opportunity to work with passionate colleagues who share a love for blithequark's legacy and future. We offer a dynamic and supportive work environment where you can grow your career and make a difference. **How to Apply** To apply for this exciting opportunity, please visit our careers page at blithequark Careers and submit your resume along with a cover letter outlining your relevant experience and why you are excited about this opportunity. Applications will be reviewed on a rolling basis, so we encourage you to apply early. **Interview Points** During the interview process, we may ask you to discuss: * Your experience with managing customer interactions on social media, including challenges and successes. * Examples of how you have resolved challenging customer issues, demonstrating your problem-solving skills and empathy. * Your familiarity with blithequark products and how you can embody the blithequark brand in customer interactions. * Your approach to working independently in a remote environment, with a focus on self-motivation and discipline. * Any specific tools or software you have used in your previous roles for social media management, highlighting your technical skills and expertise. **Equal Opportunity Employer** blithequark is an equal opportunity employer, committed to creating an inclusive environment for all employees. We celebrate diversity and welcome applications from candidates of all backgrounds, experiences, and perspectives. Apply Job! Apply for this job