Experienced Business Process Manager, Business Operations – Driving Scalable and Efficient Process Improvements Across The Walt Disney Company

Introduction to The Walt Disney Company

The Walt Disney Company is a world-renowned leader in the entertainment industry, with a rich history of innovation and creativity. Our company is committed to delivering exceptional experiences to our customers, and we are constantly seeking talented individuals to join our team. As a Business Process Manager, Business Operations, you will play a critical role in driving scalable and efficient process improvements across our organization, ensuring that we continue to deliver world-class products and services to our customers.

Job Overview

We are seeking an experienced Business Process Manager, Business Operations to join our team. This is an exciting remote opportunity with an immediate start, offering a competitive salary and the chance to work with a talented team of professionals. As a Business Process Manager, you will be responsible for leading project management and process improvement efforts, identifying opportunities for improvement, designing new workflows, and defining technical requirements for new systems, features, and integrations.

Key Responsibilities

• Lead business process creation and optimization projects for the Business Operations group, working across the organization to help streamline our business process and ensure the successful launch of our products globally
• Manage select critical business processes to ensure business continuity and proper management; optimize and continuously improve as required
• Design and implement key performance indicators and metrics, establishing tracking and communication protocols
• Work with other business groups in performance analysis and identifying improvement areas, in order to ensure delivery and improvement of relevant KPIs
• Collaborate with product managers to ensure seamless integration of software solutions; coordinate with stakeholders and users to gather detailed product integration requirements
• Work with the Finance team to establish cost and efficiency measurements and create plans for optimization
• Partner with the data analytics team to ensure reporting for volume, efficiency, and other relevant KPIs and metrics; define and establish accurate coverage measurements for content assets
• Optimize processes for capturing data and reduce reporting complexity
• Standardize request methods and build processes to enable self-service
• Support program managers in setting up workflows for new projects and stakeholders
• Establish efficient standards and guidelines
• Build effective working relationships with the Disney DTC Marketing, Product teams to create high levels of visibility and predictability across all Disney DTC projects
• Create tools, reports, and processes to effectively communicate project status to all stakeholders
• Execute and deliver in a highly matrixed and distributed environment

Project Management and Business Operations

• Project management of initiatives, including establishing project plans, tracking progress, and documenting milestones
• Implementation and documentation of business processes across multiple stakeholders
• Translate policies and key decisions to executive memos and process documentation to support a number of functions, including customer service, legal, finance, and marketing
• Create, communicate, and manage detailed project plans, dependencies, resource plans, schedules, and deadlines
• Partner with the various TWDC business units to effectively track projects across those organizations that impact the Disney DTC service
• Other business operations duties as assigned and as necessary to support a growing operation and product launch schedule

Essential Qualifications

To be successful in this role, you will need to have a track record of excellence in meeting the extraordinary challenges of this position. This includes:

• A minimum of 5 years of experience in similar roles in technical, consumer-facing environments with a digital marketing focus
• Ability to develop professional presentations that communicate, track, and illustrate project health, as well as process flow recommendations and other key deliverables
• Proven experience in process optimization/transformation to increase process efficiency, reduce time-to-market, and support scalability
• Experience with Lean/Six Sigma methodology
• Experience working in and leading cross-functional projects
• Development and execution of project plans according to project methodologies
• Good communication skills, able to work with, influence, and align with multiple stakeholders
• Flexible and able to find the right balance between structured problem analysis and project management and agility to deal with a fast-paced environment
• Ability to communicate effectively on a regular cadence to executive management on overall program health
• Strong attention to detail
• Expert knowledge to anticipate a wide range of future needs and opportunities and facilitate development of complex solutions
• Excellent people management skills, including the ability to influence a wide range of audiences
• Creatively and collaboratively disruptive
• Strong negotiation and issue resolution skills
• Self-motivated, high-energy, tenacity
• Ability to determine resource needs and recommend solutions

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Personal affinity for the brands and franchises of The Walt Disney Company
• BA/BS in business, computer science, or other business/tech field or equivalent work experience
• Six-sigma Black Belt

Career Growth Opportunities and Learning Benefits

At The Walt Disney Company, we are committed to the growth and development of our employees. As a Business Process Manager, Business Operations, you will have access to a range of training and development opportunities, including:

• Professional development programs to enhance your skills and knowledge
• Opportunities to work on high-profile projects and collaborate with talented professionals
• A dynamic and supportive work environment that encourages innovation and creativity
• Access to a range of benefits, including medical, financial, and other benefits

Work Environment and Company Culture

The Walt Disney Company is a dynamic and supportive work environment that values innovation, creativity, and collaboration. As a Business Process Manager, Business Operations, you will be part of a talented team of professionals who are passionate about delivering exceptional experiences to our customers. Our company culture is built on a range of values, including:

• A commitment to excellence and quality
• A focus on innovation and creativity
• A passion for delivering exceptional customer experiences
• A supportive and collaborative work environment
• A range of benefits and perks to support your well-being and career development

Compensation, Perks, and Benefits

The hiring range for this position in New York, NY is $108,500.00 to $145,400.00 per year. The base pay actually offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Conclusion

If you are a talented and experienced Business Process Manager, Business Operations looking for a new challenge, we encourage you to apply for this exciting opportunity. With a competitive salary, a range of benefits, and the chance to work with a talented team of professionals, this is a role that offers a unique opportunity for career growth and development. Don't miss out on this chance to join The Walt Disney Company and contribute to the delivery of exceptional experiences to our customers. Apply now and take the first step towards an exciting and rewarding career with our company.