Cloud Support Engineer - Developer and Mobile Services, Support Engineering at Amazon Web Services New Zealand Limited

Join the AWS Support Team as a Cloud Support Engineer - Developer and Mobile Services

Are you a tech-savvy professional with a passion for cloud computing and customer support? Do you have a knack for troubleshooting complex technical issues and providing tailored solutions? Look no further! Amazon Web Services (AWS) is seeking a highly skilled Cloud Support Engineer - Developer and Mobile Services to join our team in New Zealand. As a Cloud Support Engineer, you will be at the forefront of cloud technology, working with a global list of companies and developers to help them get the most out of their AWS investments.

About AWS and the Support Team

AWS is the world's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuously innovating to meet the evolving needs of our customers. Our Support team plays a critical role in ensuring that our customers receive the best possible experience with AWS. As a member of the AWS Support team, you will be part of a diverse and inclusive culture that values learning, curiosity, and collaboration.

Key Responsibilities

• Troubleshooting and Problem-Solving: Apply advanced troubleshooting techniques to provide unique solutions to customers' individual needs, working with a broad spectrum of technical issues across multiple AWS services.
• Customer Communication: Drive customer communication during critical events, providing timely and effective updates on issue resolution and progress.
• Collaboration and Partnership: Partner with Amazon Web Services teams to help reproduce and resolve customer issues, leveraging extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
• Content Creation: Write tutorials, how-to videos, and other technical articles for the developer community, sharing knowledge and expertise with a wider audience.
• Process Improvement: Drive projects that improve support-related processes and our customers' technical support experience, continuously seeking ways to enhance the overall customer experience.
• Mentorship and Coaching: Coach and mentor new hires, developing and presenting training programs to help them get up to speed quickly.

A Day in the Life

As a Cloud Support Engineer, your day will be filled with a variety of exciting challenges and opportunities. You will work with customers to resolve technical issues, applying advanced troubleshooting techniques and collaborating with internal teams to find solutions. You may also have the opportunity to coach and mentor new hires, develop training programs, or work on process improvement initiatives.

Career Development and Growth Opportunities

AWS is committed to helping our employees meet their career goals. We offer a range of training programs and career development opportunities, including:

• Training and Development: We have comprehensive training programs to help you develop the skills required to be successful in your role, including technical training, leadership development, and soft skills training.
• Mentorship: We offer mentorship programs to help you navigate your career and achieve your goals, pairing you with experienced professionals who can provide guidance and support.
• Career Advancement: We promote advancement opportunities across the organization, helping you to take on new challenges and responsibilities as you grow in your career.

Why AWS?

AWS is a unique and exciting place to work, offering a range of benefits and opportunities, including:

• Inclusive Team Culture: We value diverse experiences and perspectives, fostering a culture of inclusion that empowers us to be proud of our differences.
• Mentorship and Career Growth: We offer endless knowledge-sharing, mentorship, and other career-advancing resources to help you develop into a better-rounded professional.
• Work/Life Balance: We strive for flexibility as part of our working culture, recognizing that achieving success at work should never come at the expense of sacrifices at home.
• Hybrid Work: We offer flexible work arrangements, including the option to work from home or in one of our New Zealand offices.

Basic Qualifications

• Programming Languages: Experience with one or more modern programming languages, data structures, algorithms, HTTP, and troubleshooting API calls.
• System Administration: Knowledge or experience with system administration and troubleshooting in Linux and/or Windows.
• Networking: Knowledge or experience with Networking and troubleshooting.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Cloud Computing: Experience with cloud computing platforms, including AWS.
• Mobile and IoT Technologies: Experience with mobile and IoT technologies, including Amplify, Appsync, Device Farm, IoT Core, IoT Device Management, and IoT Analytics.
• Communication: Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal teams.

What We Offer

As a Cloud Support Engineer - Developer and Mobile Services at AWS, you can expect:

• Competitive Salary: A competitive salary and benefits package.
• Opportunities for Growth: Opportunities for career growth and advancement.
• Inclusive Culture: An inclusive and supportive team culture.
• Flexible Work Arrangements: Flexible work arrangements, including the option to work from home or in one of our New Zealand offices.

How to Apply

If you are a motivated and talented professional with a passion for cloud computing and customer support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!