Experienced Remote Customer Service and Sales Representative - Retention Specialist Role at blithequark

Join blithequark, a Leader in Smart Home Security, and Make a Real Impact

At blithequark, our mission is clear: we help save lives for a living. With a rich history dating back to 1874, we have established ourselves as the #1 smart home security provider in the U.S., protecting and connecting families, businesses, and larger commercial customers every day. Our commitment to continuous innovation, advanced technology, and strategic partnerships enables us to deliver products and services that safeguard life and valuables, whether at home, in business, or on the go. As we continue to evolve with the times, we are seeking talented individuals to join our team and put purpose behind their paycheck.

About the Role: Remote Customer Service/Sales Representative - Retention Specialist

In this critical role, you will serve as a Retention Specialist, playing a key part in retaining customers who wish to cancel their blithequark services. As an expert problem solver in a retention and sales capacity, you will handle a high volume of incoming calls from customers requesting to cancel and proactively identify opportunities to recommend long-term solutions, keeping customers' business with blithequark.

Key Responsibilities:

• Utilize customer service and sales experience daily to provide award-winning customer experiences, increasing brand loyalty and retaining customers for the long term.
• Save the business by re-selling customers on the value of blithequark's services and products, addressing their concerns, and reducing frustration.
• Handle back-to-back calls with care, empathy, compassion, and professionalism, ensuring the best customer experience.
• Leverage exceptional de-escalation skills on difficult escalated calls, focusing on identifying concerns and providing multiple offers to resolve customer issues.
• Retain long-term business for blithequark through customer service commitments, providing the right solutions to save customers.
• Use proven problem-solving skills to quickly identify the cause of a cancellation request and create quick calculations to negotiate the right solution with the customer.
• Consistently improve performance and achieve goals, multitasking with several tools (10+) to retain customers and make them customers for life.
• Maintain knowledge of blithequark policies, products, services, and systems, as well as knowledge of the wireless industry, service capabilities, and other security companies.

Essential Qualifications:

• 2+ years of experience in a sales role tied to performance, where you had to sell or save customers.
• 2+ years of Call Center Customer Service/Sales Experience.
• High school diploma, GED, college degree, or some college experience.
• Ability to work with numerous screens and programs open to help resolve customer issues.
• Experience in Sales, Customer Retention, Customer Experience, and retaining customers' loyalty to a product or service.
• Ability to interpret contracts and communicate terms and conditions.
• Active listening and negotiation skills.

Preferred Qualifications:

• Previous experience in the security or related industry.
• Knowledge of blithequark's products and services.
• Strong analytical and problem-solving skills.

What You'll Gain from Working at blithequark

At blithequark, we are committed to creating a culture of career advancement and development. We want you to achieve your goals personally and professionally. Our inclusive experience for every employee is focused on family, partnership, development, incentives, and fun!

Career Growth Opportunities:

• Paid training for the first 8-12 weeks in Wichita, KS, with daily support from our training and onboarding teams.
• A learning journey focused on product knowledge, selling/saving, competition, and systems training.
• Development opportunities to advance your career with other internal roles and long-term success.

Work Environment and Culture:

We pride ourselves on our culture, where you are not just joining a company - you are joining a family who share the same goal: Saving Lives. Our work environment is energetic and engaging, with a focus on coaching, development, and career growth opportunities.

Compensation and Benefits:

• Competitive hourly rate starting at $18.00 per hour, with incremental increases every 30 days until reaching $21.00 per hour after 180 days.
• Full benefits on the 1st of the month after 31 days of employment, including medical, dental, vision, 401(k) with employer matching, paid vacation time, and tuition reimbursement.
• Employee referral bonuses and a culture of incentives.

Why Choose blithequark?

At blithequark, it's more than a job - it's a noble purpose that defines us. We are the leading provider of electronic security, interactive home and business automation, and monitoring services in the United States. Every employee is united under one noble purpose: we help save lives for a living. You will be doing more than earning a paycheck; you will be in an important role that makes an impact in the lives of our customers every single day.

Join a company of individuals with passion, commitment, drive, and ambition, using and developing our talents for good at work, home, and in our communities.

If you're looking for a career where you can make a real impact and are passionate about delivering exceptional customer experiences, we encourage you to apply to blithequark today.

blithequark is an Equal Employment Opportunity (EEO) Employer, celebrating diversity and committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure every employee and applicant feels valued.

Don't miss this opportunity to join our team and be part of a company that is making a difference. Apply now to start your journey with blithequark!