Experienced Customer Experience Analyst for Innovative Retail Technology - Contract Role

Join the Team Revolutionizing Retail at blithequark

Are you ready to be part of a groundbreaking movement in retail technology? Do you want to work hard, have fun, and make history? blithequark is transforming the traditional shopping experience by automating the check-out process and allowing customers to Just Walk Out. We're seeking a talented Customer Experience Analyst to join our core development team and contribute to the launch of new technology at customer locations.

About blithequark

blithequark is a leader in innovative retail solutions, committed to reducing friction in the shopping experience. Our cutting-edge technology enables customers to seamlessly interact with our products and services. We're a dynamic team passionate about delivering world-class experiences and obsessing over our customers' needs.

Job Summary

As a Customer Experience Analyst, you will play a vital role in evaluating the functionality and customer experience (CX) of new technology, providing technical and CX feedback to development teams, and deploying new technology at customer sites. You'll work closely with cross-functional teams to deliver exceptional shopping experiences and drive business growth.

Key Responsibilities

• Evaluate the functionality and customer experience (CX) of new technology, identifying areas for improvement and optimization.
• Provide technical and CX feedback to development teams, ensuring that customer needs are met and exceeded.
• Visit customer sites and deploy new technology, ensuring seamless integration and minimal disruption.
• Collect customer feedback and quantify the impacts of new technology, informing future development and improvement.
• Summarize results in writing for presentation to development team leadership, driving data-driven decision-making.

Requirements

Basic Qualifications

• A 4-year degree in a science or engineering field, providing a solid foundation for technical analysis and problem-solving.
• Strong communication and data analysis skills, enabling effective collaboration and insight generation.
• Minimum of 2 years of product development experience in consumer hardware development and deployment, with a proven track record of delivering results.
• Previous experience teaching and communicating complex topics, both written and verbally, to diverse audiences, demonstrating adaptability and clarity.
• Previous experience analyzing risk/reward tradeoffs and making decisions in an ambiguous and ever-changing environment, showcasing strategic thinking.

Preferred Qualifications

• Bachelor's Degree in Engineering or a similar technical field, further enhancing technical expertise.
• Scripting skills, enabling automation and efficiency in technical tasks.
• Formal coursework/training in project management, providing a structured approach to project delivery.

What We Offer

Contract Details

• Contract length: 11 months, providing a long-term opportunity to contribute to our mission.
• Location: Remote (50% travel, so best to be near a main US airline hub), offering flexibility and variety.
• Pay range: $38 - $42 per hour, competitive compensation for your expertise.

Career Growth and Learning Benefits

At blithequark, we're committed to the growth and development of our team members. You'll have access to:

• Opportunities for professional growth and skill development, staying at the forefront of retail technology.
• Collaborative and dynamic work environment, fostering innovation and creativity.
• Recognition and rewards for outstanding performance, acknowledging your contributions.

Work Environment and Company Culture

blithequark is an equal opportunity/affirmative action employer, welcoming diverse perspectives and experiences. Our company culture is built on:

• Inclusivity and respect, valuing every team member's unique contributions.
• Continuous learning and improvement, driving innovation and excellence.
• Customer obsession, ensuring that our solutions meet and exceed customer needs.

Why Join blithequark?

As a Customer Experience Analyst at blithequark, you'll be part of a pioneering team revolutionizing the retail industry. You'll have the opportunity to:

• Work on cutting-edge technology, driving business growth and customer satisfaction.
• Collaborate with cross-functional teams, leveraging diverse expertise and perspectives.
• Develop your skills and expertise, staying at the forefront of retail technology.

How to Apply

If you're passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity. Please submit your application, and we'll be in touch to discuss your qualifications further.

Don't miss this chance to join the team that's changing the face of retail. Apply now and be part of the blithequark revolution!