[Remote] Coordinator, Service Provider Helpdesk

Note: The job is a remote job and is open to candidates in USA. Esquire Deposition Solutions, LLC is a leader in legal support services, known for innovation and delivering exceptional quality. They are seeking a Coordinator for their Service Provider Helpdesk to manage inquiries, resolve issues, and maintain high levels of satisfaction among service providers. Responsibilities • Handle service provider calls, tickets, and emails professionally and efficiently • Communicate challenges to stakeholders to increase service provider satisfaction and retention • Work collaboratively across the Service Provider Relations department to address concerns and needs • Assist with facilitating training sessions for newly onboarded service providers • Accurately update service provider records in NetSuite upon onboarding or changes • Resolve invoicing and pay-related questions and discrepancies • Build and maintain strong relationships with all service provider resources (court reporters, affiliates, videographers, and interpreters) • Assist with testing updates and enhancements in the Service Provider Dashboard and portal • Provide support to team members with service provider-related questions • Perform other duties as assigned Skills • Excellent interpersonal, verbal, and written communication skills • Organizational skills and attention to detail • Strong problem-solving, research, and follow-up abilities • 1–2 years of client service or related experience in an office setting • Ability to use NetSuite and coach others on system issues • Ability to multitask, shift priorities, work under pressure, and maintain professionalism • Commitment to company objectives and regular, reliable attendance • Associate’s degree a plus Education Requirements • High school diploma required Company Overview • Esquire, a national provider of remote and in-person deposition management solutions, court reporting services, and technology, helps law firms, insurance companies, and corporate legal departments get depositions right every time. It was founded in 1978, and is headquartered in Atlanta, Georgia, USA, with a workforce of 201-500 employees. Its website is https://www.esquiresolutions.com/. Apply tot his job Apply To this Job