Experienced Remote Customer Service Representative – Delivering Exceptional Support and Consultation to Foster Critical Thinking and Logic Skills in K-12 Students

Welcome to blithequark

At blithequark, we are passionate about revolutionizing the education technology landscape by providing innovative K-12 extra-curricular learning services through science and technology. As a 100% owned subsidiary of a leading education group, we are committed to fostering local children's ability to think critically, strengthen their logic skills, and help them fulfill their goals through cutting-edge teaching techniques. Our mission is built on the belief that love and technology can make education better, and we are dedicated to making a positive impact on the lives of over 6 million students enrolled in our online and offline education platforms every week.

About the Role

We are seeking an enthusiastic and experienced Remote Customer Service Representative to join our Customer Success team. As a key member of our team, you will have the opportunity to build scalable systems and processes that deliver an exceptional customer journey, providing amazing customer experiences by supporting and consulting our potential and current parent-clients. If you are passionate about learning, excited to grow by tackling challenges head-on, and committed to delivering exceptional service, we want to hear from you.

Key Responsibilities

• Act as the go-to resource for parent-clients, ensuring their concerns are heard, understood, and addressed quickly and efficiently.
• Foster positive, long-lasting relationships with parents and students, delivering exceptional service that builds trust and satisfaction.
• Address parent questions or concerns, ensuring that parent and student needs are met effectively and in a timely manner.
• Serve as the primary contact for potential customers, answering questions and providing support and consultation via WeChat, email, and phone calls.
• Collaborate with our team to develop and implement effective customer service strategies that drive customer satisfaction and loyalty.

What We're Looking For

To be successful in this role, you will need to have:

• Previous customer service or customer-facing related experience, with a proven track record of delivering exceptional customer experiences.
• A passion for learning and excitement to grow by tackling challenges head-on within a team.
• Strong verbal and written communication skills, with the ability to communicate effectively with parents and students in a friendly, attentive, and professional manner.
• Comfort working in a remote, fast-paced, and dynamic environment, with the ability to work independently and as part of a team.
• Quick and clear communication skills, with a knack for timely responses and a strong attention to detail.
• Fluency in Mandarin (speaking, reading, and writing) is essential, as you will be working with parents and students who speak Mandarin as their primary language.

Essential Qualifications

• High school diploma or equivalent required; degree in a related field preferred.
• 2+ years of customer service experience, with a focus on delivering exceptional customer experiences.
• Strong knowledge of customer service principles and practices, with the ability to apply this knowledge in a fast-paced and dynamic environment.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with parents and students.
• Ability to work in a remote environment, with reliable internet access and a dedicated workspace.

Preferred Qualifications

• Experience working in an education or education technology environment, with a strong understanding of the needs and challenges of K-12 students and parents.
• Knowledge of customer service software and technology, including CRM systems and helpdesk tools.
• Experience with social media and online communication platforms, including WeChat and email.
• Strong problem-solving and analytical skills, with the ability to think critically and outside the box.
• Ability to work in a team environment, with a strong focus on collaboration and communication.

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Communication skills: Excellent verbal and written communication skills, with the ability to communicate effectively with parents and students in a friendly, attentive, and professional manner.
• Customer service skills: Strong knowledge of customer service principles and practices, with the ability to apply this knowledge in a fast-paced and dynamic environment.
• Problem-solving skills: Strong problem-solving and analytical skills, with the ability to think critically and outside the box.
• Time management skills: Ability to prioritize tasks and manage time effectively, with a strong focus on meeting deadlines and delivering results.
• Teamwork skills: Ability to work in a team environment, with a strong focus on collaboration and communication.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop in their careers. As a Remote Customer Service Representative, you will have access to a range of career growth opportunities and learning benefits, including:

• Professional development: Opportunities for professional development and growth, including training and development programs, mentorship, and coaching.
• Career advancement: Opportunities for career advancement, including promotions and lateral moves within the company.
• Networking opportunities: Opportunities to network with other professionals in the education technology industry, including attendance at conferences and events.
• Access to cutting-edge technology: Access to cutting-edge technology and tools, including customer service software and technology.

Work Environment and Company Culture

At blithequark, we are proud of our dynamic and supportive work environment, which is built on a culture of innovation, collaboration, and mutual respect. As a Remote Customer Service Representative, you will be working in a remote environment, with the flexibility to work from anywhere that suits you best. You will be part of a team that is passionate about delivering exceptional customer experiences and making a positive impact on the lives of K-12 students and parents.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Flexible remote work: Work from anywhere that suits you best, with the flexibility to create your own schedule.
• Performance-based commission: Rewarding hard work with extra earnings, based on your performance and contributions to the team.
• Professional growth: Opportunities for professional growth and development, including training and development programs, mentorship, and coaching.
• Pay: $18-$20/hr, with opportunities for career advancement and salary growth.

Conclusion

If you are a motivated and enthusiastic customer service professional who is passionate about delivering exceptional customer experiences, we want to hear from you. As a Remote Customer Service Representative at blithequark, you will have the opportunity to make a positive impact on the lives of K-12 students and parents, while growing and developing in your career. Apply now to join our team and start your journey with blithequark today!