Experienced Remote Contact Center Chat Representative – Financial Services and Customer Support Specialist

Introduction to blithequark

At blithequark, we are dedicated to providing exceptional financial services to our members, and we are seeking a highly skilled and motivated Remote Contact Center Chat Representative to join our team. As a leader in the financial industry, blithequark has been serving individuals and families for decades, and we have grown into a reputable and trusted institution. Our mission is to provide personalized support and services to our members, and we are committed to creating a positive and inclusive work environment that values diversity and promotes growth and development.

Job Overview

The Remote Contact Center Chat Representative will play a critical role in serving our members' needs through various channels, including chat, messaging, email, and phone. As a one-stop shop for providing resolution on various topics, the ideal candidate will have excellent communication skills, both written and verbal, and be comfortable in a sales environment. The successful candidate will be responsible for cross-selling blithequark products and services, opening and closing deposit accounts, and providing support to ensure online membership applications are completed and submitted in a timely manner.

Key Responsibilities

• Efficiently and effectively answer member inquiries, solve problems, and assist with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text.
• Provide support to ensure online membership applications are completed and submitted within a timely manner.
• Effectively discuss member's needs on financial matters through multiple remote technology secured/unsecured access channels.
• Act as a subject matter expert for all online products and services, including but not limited to: Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support.
• Maintain a strong working knowledge of blithequark's products and services.

Essential Qualifications

To be successful in this role, the ideal candidate will have:

• A High School Diploma or equivalent.
• 1 year of experience in a customer service position.
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving and member service skills.
• Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Previous experience in a financial services or banking environment.
• Knowledge of financial products and services, including debit cards, disputes, deposits, NSF fees, transfers, and more.
• Experience with sales and cross-selling products and services.

Skills and Competencies

The successful candidate will possess the following skills and competencies:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong attention to detail and ability to maintain accuracy in a high-volume environment.
• Ability to work independently and as part of a team.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Remote Contact Center Chat Representative, you will have access to:

• Comprehensive training programs to develop your skills and knowledge.
• Ongoing coaching and feedback to support your career growth.
• Opportunities for advancement and professional development.
• A supportive and inclusive work environment that values diversity and promotes growth and development.

Work Environment and Company Culture

At blithequark, we pride ourselves on creating a positive and inclusive work environment that values diversity and promotes growth and development. Our culture is grounded in faith, and we strive to live the golden rule of 'love thy neighbor'. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees.

Compensation, Perks, and Benefits

As a full-time employee at blithequark, you will enjoy a comprehensive benefits package, including:

• Medical, Dental, and Vision Insurance with generous employer premium contributions.
• Health Savings Account with employer contributions for eligible employees.
• Employer-Paid Group Life Insurance.
• Voluntary Dependent Life Insurance.
• Retiree insurance for eligible employees.
• Paid Vacation & Sick Leave.
• 15 Paid Holidays, including a Cultural Floating Holiday.
• 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%.
• Paid Time Off to volunteer with approved non-profits and charities.
• Tuition Reimbursement Program.

Conclusion

If you are a motivated and customer-focused individual who is passionate about providing exceptional service and support, we encourage you to apply for the Remote Contact Center Chat Representative role at blithequark. As a leader in the financial industry, we offer a dynamic and supportive work environment, comprehensive benefits, and opportunities for growth and development. Join our team and be part of a culture that values diversity, promotes growth and development, and is dedicated to making a positive impact in the lives of our members and communities.