Experienced Outreach Operations Specialist – Remote Customer Service and Crisis Management for blithequark

Introduction to blithequark

At blithequark, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to empower everyone to share their story, explore what they love, and connect with each other in the process. As a global leader in the tech industry, blithequark is committed to fostering a culture of innovation, creativity, and inclusivity. Our team is dedicated to mitigating harm and promoting a safe and respectful environment for all users.

About the Role

We are seeking an experienced Outreach Operations Specialist to join our team at blithequark. As an Outreach Operations Specialist, you will play a critical role in mitigating harm through incident management of sensitive creator escalations. You will work closely with cross-functional teams to address creator/customer-centric issues that may be driving potential risk. Your expertise in crisis management, risk mitigation, and customer service will be essential in ensuring the well-being of our users and the integrity of our platform.

Key Responsibilities

• Act as a subject matter expert to cross-functional partners on product/policy changes, claiming difficult conversations with internal partners, and fostering deep relationships with regional teams to support and advise on complex creator escalations.
• Design and execute cross-functional initiatives, ensuring alignment with broader Operations efforts.
• Identify workflow gaps to improve creator escalations, ensuring full de-escalation as soon as possible.
• Work as an Incident Manager on select weekends to own escalations requiring immediate attention.
• Own sensitive, high-stakes escalations by thoroughly investigating creator/customer issues and developing tailored communication strategies via email, social, and phone that mitigate security and brand risks to blithequark.

Essential Qualifications

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in a technical project management or customer-facing role.
• 4 years of experience working with incident response management, risk mitigation, or customer service.
• 4 years of experience with crisis management, executive communications, incident directing, and making time-critical decisions with incomplete data.

Preferred Qualifications

• Ability to communicate analytical findings and techniques to technical staff, executive management, legal counsel, and internal and external clients.
• Ability to advocate for creator policies that safeguard the blithequark ecosystem and its employees.
• Ability to work in and keep up with a fast-paced environment via effective prioritization and time management.
• Ability to act as an active incident manager in on-call rotations, over weekends, and adapt to rapidly changing needs in the blithequark ecosystem.
• Excellent technical aptitude and ability to absorb new information quickly.
• Outstanding time and project management skills, and ability to juggle multiple tasks and needs.

Career Growth and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As an Outreach Operations Specialist, you will have access to a wide range of training and development opportunities, including workshops, conferences, and online courses. You will also have the chance to work with a talented and diverse team of professionals who are passionate about their work and committed to making a positive impact.

Work Environment and Company Culture

Our work environment is dynamic, collaborative, and inclusive. We believe in fostering a culture of respect, empathy, and open communication, where everyone feels valued and supported. At blithequark, you will have the opportunity to work with a global team of professionals who are dedicated to making a difference in the world.

Compensation, Perks, and Benefits

We offer a competitive salary range of $106,000-$156,000 per year, depending on experience and location. In addition to your salary, you will also be eligible for a range of benefits, including bonus, stock, and benefits. Our compensation is determined by job, level, and location, and we strive to provide a fair and equitable compensation package to all employees.

Conclusion

If you are a motivated and experienced professional who is passionate about customer service, crisis management, and risk mitigation, we encourage you to apply for this exciting opportunity at blithequark. As an Outreach Operations Specialist, you will play a critical role in ensuring the well-being of our users and the integrity of our platform. Don't miss this chance to join a dynamic and inclusive team of professionals who are dedicated to making a positive impact in the world. Apply now and take the first step towards a rewarding and challenging career at blithequark.

How to Apply

To apply for this role, please follow these steps:

• Read the official notification carefully from the blithequark website.
• Fill out the application form and attach the required documents, including your qualifications certificate, passport-size photograph, and signature.
• Submit your application and wait for further instructions from our recruitment team.

We look forward to receiving your application and exploring how you can contribute to the success of blithequark.