Experienced Customer Service Representative and Dispatch Specialist Wanted at blithequark

Join Our Team as a Customer Service Rockstar!

Are you a customer service enthusiast looking for a company that values you as a person and offers real opportunities for growth? Do you enjoy meeting new people and helping others? blithequark, a respected chimney and fireplace service company in Skiatook, OK, is calling all customer service rockstars to apply for our amazing team as a full-time or part-time Dispatch / Customer Service Rep!

About blithequark

blithequark is a family-owned and -operated business that provides ultimate chimney services! Since 2006, we have been a family- and faith-based business, pledging customer satisfaction and making a difference in people's lives. Our team of professionals is our greatest asset, and we make sure they are happy and comfortable. We offer great benefits, a family-like culture, and opportunities for advancement and growth!

Your Life as a Dispatch / Customer Service Rep at blithequark

In this essential full-time dispatching and CSR position, you will be the backbone of our customer service operations. Your primary responsibilities will include:

• Managing large amounts of incoming calls and assessing customer needs
• Dispatching technicians to ensure timely and efficient service delivery
• Fostering strong working relationships with customers through open and transparent communication
• Handling customer complaints with composure and providing solutions and alternatives in a timely fashion
• Following up with customers to ensure resolutions were effective
• Completing administrative tasks, such as keeping records of customer interactions and ensuring all information is up-to-date and accurate
• Following all communication procedures, guidelines, and policies
• Engaging customers and taking the extra mile to provide exceptional customer service

As a Dispatch / Customer Service Rep at blithequark, you will take pride in the role you play on our team and enjoy seeing your hard work pay off in successful dispatching operations and fully satisfied customers!

Requirements and Qualifications

To be successful in this role, you will need:

• A completed high school diploma
• Prior experience in customer support or client services (at least 2 years)
• Excellent dispatching skills and above-average phone handling and active listening skills
• Familiarity with working with CRM systems and practices
• A valid driver's license
• The ability to pass a background check and drug screen

Preferred qualifications include:

• Previous experience in a dispatch or customer service role in a related industry
• Strong knowledge of customer service principles and practices
• Excellent communication and interpersonal skills
• The ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer

At blithequark, we offer a competitive hourly pay of $12 - $14/hour plus performance bonuses, which can translate to a yearly salary of $26,000 - $32,000+. Our benefits package includes:

• Paid Time off
• Paid Vacation
• Life Insurance
• Supplemental Insurance
• Retirement plan
• Employee discount
• Referral program
• Paid Holidays
• Paid Training

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Dispatch / Customer Service Rep, you will have opportunities to:

• Develop your customer service and dispatching skills
• Learn about the chimney and fireplace service industry
• Take on additional responsibilities and contribute to the success of our team
• Participate in training and development programs to enhance your skills and knowledge

Work Environment and Company Culture

At blithequark, we pride ourselves on our family-like culture and open-door policy. Our team is our greatest asset, and we make sure they are happy and comfortable. We offer a supportive and collaborative work environment that encourages growth and development.

Why Join blithequark?

If you are looking for a company that values you as a person and offers real opportunities for growth, we encourage you to apply for this Dispatch / Customer Service Rep position today! Our initial quick mobile-optimized application makes it easy to apply. We can't wait to hear from you!

Join our team and become a part of a dynamic and growing company that is committed to customer satisfaction and making a difference in people's lives. Apply now and take the first step towards a rewarding career at blithequark!