Experienced Bilingual Customer Support Associate - Italian Speaker for Revolutionary Satellite Constellation Project at blithequark

Join the Team That's Making Humanity a Multi-Planetary Species

blithequark is on a mission to make humanity's presence in the stars a reality. With a relentless drive to innovate and push boundaries, we're developing groundbreaking technologies that will enable human life on Mars and beyond. As a pioneer in the private space industry, we're not just building a company - we're creating a future that's more exciting, more accessible, and more extraordinary.

About the Role: Customer Support Associate, Bilingual Italian

As a Customer Support Associate at blithequark, you'll be the face of our revolutionary Starlink satellite constellation project, delivering low-latency broadband internet worldwide. You'll play a critical role in ensuring our customers have an exceptional experience, resolving their issues, and providing technical support across multiple channels. If you're a problem-solver with a passion for delivering outstanding customer service, we want to hear from you!

Key Responsibilities:

• Triage, troubleshoot, and resolve customer issues efficiently and effectively, using your technical expertise and excellent communication skills.
• Analyze trends, identify gaps, and design simple yet effective support interventions to improve our customers' experience.
• Collaborate with internal teams to create and improve troubleshooting workflows, resolve root cause issues, and enhance our overall support process.
• Surface product, process, and training issues by pairing quantitative and qualitative methods, ensuring that customer concerns are addressed and resolved.
• Create and maintain internal knowledge base and help center collateral to empower customers and support teams.
• Be a relentless internal advocate for the customer within blithequark, ensuring that their needs are met and their voices are heard.

Essential Qualifications:

• High school diploma or equivalency certificate.
• 1+ year of experience in a front-line customer support role, where you've demonstrated your ability to resolve customer issues and provide excellent service.
• Fluent in Italian and English, with the ability to communicate effectively in both languages.

Preferred Skills and Experience:

• Excellent problem-solving and analytical skills, with the ability to go beyond the apparent and available answer to satisfy the customer.
• Strong written and verbal communication skills, with the ability to distill complex concepts into simple explanations.
• Empathy, active listening, and resiliency skills, with the ability to internalize customer concerns and keep a positive attitude.
• Strong attention to detail and time management skills, with the ability to prioritize tasks and manage multiple channels.
• Willingness and ability to flex weekend and night shift hours as needed to support our growth.
• Experience in a training, learning and development, analytics, service design, vendor management, or content management role.
• Technical aptitude, with experience in networking, hardware troubleshooting, software development, or related fields.
• Start-up, consulting, or other demonstrated experience in high-growth, fast-paced environments.

What You'll Gain:

As a Customer Support Associate at blithequark, you'll have the opportunity to:

• Be part of a pioneering team that's pushing the boundaries of what's possible.
• Develop your skills and expertise in a fast-paced, dynamic environment.
• Collaborate with cross-functional teams to drive innovation and improvement.
• Enjoy a comprehensive benefits package, including medical, vision, and dental coverage, 401(k) retirement plan, and more.
• Access to cutting-edge technologies and training opportunities.
• Career growth opportunities in a company that's committed to developing its people.

Work Environment and Company Culture:

At blithequark, we pride ourselves on our dynamic and innovative work environment. As a fully remote role based in Oregon, USA, you'll have the flexibility to work from anywhere while being part of a team that's passionate about making a difference. Our company culture is built on the principles of collaboration, creativity, and continuous learning.

Compensation and Benefits:

We offer a competitive compensation package, with a pay range of $24.00-$26.50 per hour, depending on your level and experience. You'll also be eligible for long-term incentives, discretionary bonuses, and the ability to purchase additional stock at a discount through our Employee Stock Purchase Plan. Our comprehensive benefits package includes:

• Medical, vision, and dental coverage.
• 401(k) retirement plan.
• Short & long-term disability insurance.
• Life insurance.
• Paid parental leave.
• Various other discounts and perks.
• 3 weeks of paid vacation and 10+ paid holidays per year.

Additional Requirements:

• Must be available to work holidays.
• Must be willing to work 12 hours a day on one or more of the following shifts: Shift B (6AM-6PM) or Shift D (6PM-6AM) on alternating weekend schedules.
• To conform to U.S. Government export regulations, you must be a U.S. citizen or national, U.S. lawful permanent resident, Refugee, or Asylee, or be eligible to obtain the required authorizations from the U.S. Department of State.

Join the blithequark Team and Shape the Future

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! As a Customer Support Associate at blithequark, you'll play a critical role in shaping the future of our Starlink project and ensuring that our customers have an outstanding experience. Apply now and join our team of innovators, problem-solvers, and pioneers!