Experienced Customer Service Representative - Sales Support & Aeronautical Industry Expertise

Join blithequark, a Leading Aeronautical MRO Provider, as a Customer Service Representative

Are you a customer service professional looking for a dynamic and fast-paced work environment? Do you have a passion for sales support and the aeronautical industry? blithequark, a wholly owned subsidiary of a global aviation group, is seeking an experienced Customer Service Representative to join our Sales team in Independence, Kansas. As a key member of our team, you will play a vital role in supporting our sales efforts, providing exceptional customer service, and driving business growth.

About blithequark and the Aeronautical Industry

blithequark is a full-service, inventory-supported MRO (Maintenance, Repair, and Overhaul) provider in the aeronautical field, with offices in 11 US and international markets. As one of only 11 non-OEM providers with unlimited FAA certifications, we offer a broad range of products and services to our customers. Our commitment to delivering exceptional support and service has earned us a reputation as a trusted partner in the industry. With a strong foundation in sales, customer service, and technical expertise, blithequark is poised for continued growth and success.

Key Responsibilities

• Provide sales support functions, including phone-based customer support, computer-based order processing, and resolving customer queries and concerns.
• Maintain accurate customer database and history records, ensuring up-to-date information and effective communication.
• Produce reports and analyze data to identify trends, opportunities, and areas for improvement.
• Collaborate with the sales team to meet customer needs, resolve issues, and drive sales growth.
• Develop and maintain a thorough understanding of our products and services, including complex product lists and technical specifications.
• Foster strong relationships with customers, ensuring a high level of satisfaction and loyalty.

Essential Qualifications and Skills

To succeed in this role, you will need:

• 5-7 years of experience in customer service roles, preferably in a sales support capacity.
• Previous sales support experience with direct customer contact, managing support for multiple people with competing deadlines.
• Strong verbal communication skills, with the ability to engage and interact with customers, colleagues, and stakeholders.
• Computer savvy, with proficiency in Microsoft Office (Word, Excel, Outlook) and SAP-type programs. Pentagon experience is a plus.
• Organized, focused, and team-oriented, with a professional and engaging demeanor.

Preferred Qualifications and Skills

While not essential, the following qualifications and skills will be considered a plus:

• Experience in the aeronautical industry or a related field.
• Familiarity with MRO operations and FAA regulations.
• Strong analytical and problem-solving skills, with the ability to interpret data and identify trends.
• Excellent time management and organizational skills, with the ability to prioritize tasks and meet deadlines.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have the opportunity to:

• Develop your sales support skills and expertise, working closely with our sales team.
• Gain a deeper understanding of the aeronautical industry, including MRO operations and FAA regulations.
• Enhance your analytical and problem-solving skills, using data to drive business decisions.
• Build strong relationships with customers and colleagues, fostering a collaborative and supportive work environment.

Work Environment and Company Culture

blithequark is a stable and growing organization with a friendly and down-to-earth work environment. Our company culture is built on a foundation of:

• Collaboration and teamwork.
• Customer focus and satisfaction.
• Innovation and continuous improvement.
• Professional development and growth.

We offer a broad range of benefits, including a 401(k) with company match, competitive wages, and a comprehensive benefits package.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A salary commensurate with experience.
• A comprehensive benefits package, including medical, dental, and vision coverage.
• A 401(k) plan with company match.
• Paid time off and holidays.
• Opportunities for professional development and growth.

Join Our Team and Thrive

If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. At blithequark, we are passionate about delivering exceptional customer service and support, and we are looking for talented individuals to join our team. With us, the sky really is the limit!

Don't just strive - come and thrive with blithequark!