Experienced Customer Service Representative - Building Strong Customer Relationships and Driving Sales Growth at blithequark

Join the blithequark Team: Elevating Customer Experience and Driving Business Success

At blithequark, we're passionate about delivering exceptional customer experiences that foster loyalty and drive business growth. As a leading provider of customer service solutions, we recruit, train, and manage talented representatives to represent global brands across various industries. Our innovative cloud-based technology enables seamless integration with our clients' workspaces, ensuring consistent branding and top-notch service delivery worldwide.

About the Role: Customer Service Representative

We're seeking a customer-oriented service representative to join our dynamic team at blithequark. As a Customer Service Representative, you'll be the face of our clients' brands, providing professional customer care services, technical support, and sales expertise through various integrated platforms. If you're passionate about delivering exceptional customer experiences, are empathetic, and enjoy communicating with people, we want to hear from you!

Key Responsibilities

• Manage a high volume of incoming calls, responding efficiently to customer inquiries and resolving issues with accuracy and efficiency.
• Generate sales leads by identifying and assessing customers' needs, and providing personalized solutions to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication, ensuring long-term loyalty and retention.
• Provide accurate, valid, and complete information using the right methods and tools, meeting personal and team sales targets and call handling quotas.
• Handle customer complaints, providing appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
• Maintain accurate records of customer interactions, process customer accounts, and file documents in accordance with company procedures.
• Follow communication guidelines and policies, taking the extra mile to engage customers and exceed their expectations.

Essential Qualifications and Skills

To succeed in this role, you'll need:

• Excellent customer service abilities, with a track record of over-achieving quota.
• Good phone etiquette and communication skills, with the ability to adapt to different types of characters and personalities.
• Familiarity with CRM systems and practices, with strong data entry skills and computer proficiency.
• Excellent communication and presentation skills, with the ability to multi-task, prioritize, and manage time effectively.
• Proficient in English, with strong analytical skills and experience with outbound calling.
• Multilingual or bilingual proficiency is a plus, with sales and upselling experience preferred.
• At least 18 years old, with a high school diploma or GED, and authorized to work in the United States.
• US resident (any state except CA, CO, CT, MA, MD, NY, OR, WA, or WI).

What We Offer

At blithequark, we offer a comprehensive benefits package, including:

• Paid Training to ensure you're equipped to succeed in your role.
• Paid Time Off to recharge and maintain a healthy work-life balance.
• Flexible Schedule to accommodate your needs and preferences.
• Wellness Resources and Telehealth Care Plan to support your overall well-being.
• Training & Development opportunities to help you grow professionally and advance in your career.
• Advancement Opportunities to take your career to the next level.

Career Growth and Development

At blithequark, we're committed to helping you grow and develop in your career. Our comprehensive training program and ongoing coaching and feedback will equip you with the skills and knowledge needed to succeed in your role and beyond. With opportunities for advancement and professional growth, you'll be able to take your career to new heights.

Our Culture and Work Environment

At blithequark, we pride ourselves on our dynamic and supportive work environment. Our team is passionate about delivering exceptional customer experiences, and we're committed to making a positive impact in our community. With a flexible schedule and remote work options, you'll be able to maintain a healthy work-life balance and work in a setting that suits your needs.

Why Join blithequark?

If you're passionate about delivering exceptional customer experiences, are looking for a dynamic and supportive work environment, and want to grow and develop in your career, we want to hear from you! At blithequark, we're committed to making a positive impact in our community and driving business success through our innovative customer service solutions.

Apply now to join our team and start building a rewarding career in customer service!