Experienced Customer Project Manager – Leading Cross-Functional Teams and Delivering Exceptional Customer Experiences in Moderate to High Complexity Projects at blithequark

Introduction to blithequark

At blithequark, we are passionate about making a positive impact on the world through our innovative solutions and commitment to sustainability. As a leader in our industry, we strive to create a work environment that is inclusive, diverse, and empowering for all our employees. Our values define who we are, how we approach our customers, and how we do business. We care deeply about our planet, our customers, our company, our team, and ourselves. We believe in connecting with our customers and colleagues, being open and respectful, and embracing challenges to drive growth and success.

Job Overview

We are seeking an experienced Customer Project Manager to join our team at blithequark. As a Customer Project Manager, you will be responsible for managing moderate to high complexity projects from start to finish, ensuring they are completed on time, within budget, and to the satisfaction of our customers. This is an exciting opportunity to lead cross-functional teams, develop and execute project plans, and deliver exceptional customer experiences. If you have a passion for project management, excellent communication skills, and a strong technical background, we encourage you to apply for this role.

Key Responsibilities

• Initiate, plan, execute, control, and close customer projects, ensuring they are completed on time, within budget, and to the satisfaction of our customers
• Confirm customer requirements, including drawings, specifications, job site requirements, bill of material alignment with specifications, and clarify exceptions
• Manage the complete project process, from order preparation to manufacturing release, product shipment, post-shipment support, and financial reconciliation
• Utilize a base knowledge of blithequark products and their use, and demonstrate an understanding of the fundamental knowledge, processes, and terminology needed for effective project management
• Ensure all blithequark safety policies and requirements are met at any onsite project locations
• Provide upfront sales support during project quotation and preparation phase to ensure specification compliance from an execution standpoint
• Take ownership for validating the project's statement of work and contract terms with the customer, including both technical and commercial elements
• Develop a project schedule and communicate with the customer to ensure expectations are being met
• Monitor the execution of the customer's project order, verifying execution of the project through kick-off meetings, communication to all parties, and exchange of technical requirements and project plan information
• Lead the monitor and control of the performance of the customer's project through its lifecycle, including task completion verification, project team monitoring, managing the exchange of project updates, schedule reporting, issue resolution, and contract administration
• Lead the closeout of the customer's project, including financial reconciliation, verification of job site equipment arrival, installation, start-up, and training support completion
• Compare, differentiate, and propose alternate products or value engineering solutions to meet customer needs
• Solve problems with customer interaction, resulting in positive feedback and improved relationships
• Communicate project risk (technical and financial) and mitigation plans once an issue is identified, and accurately predict financial performance for revenue recognition
• Utilize and offer improvements to the project execution team's standard process, documentation, and tools

Essential Qualifications

• At least 3-4 years of project management experience involving construction management, electrical power distribution equipment, or mechanical systems
• In-depth understanding of subcontractor management, project financials, and risk mitigation
• Technical knowledge of a variety of facility or building systems, including medium voltage switchgear, diesel generators, UPS systems, power distribution equipment, fire/security, cooling, heating, rack systems
• Experience leading and developing a project team to achieve improved results, measured through increased customer satisfaction and project profitability
• Experience supervising a technical staff
• Excellent verbal and written communication skills
• Proficiency in MS Office programs, including Word, Excel, PowerPoint, Outlook, and Project

Preferred Qualifications

• Experience with project management tools and software, such as Asana, Trello, or MS Project
• Knowledge of agile project management methodologies, such as Scrum or Kanban
• Experience with customer relationship management (CRM) software, such as Salesforce or HubSpot
• Strong analytical and problem-solving skills, with the ability to think critically and outside the box
• Excellent time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously

Skills and Competencies

• Strong leadership and team management skills, with the ability to motivate and inspire cross-functional teams
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders
• Strong technical skills, with a deep understanding of blithequark products and their use
• Ability to think strategically, with a focus on delivering exceptional customer experiences and driving business growth
• Strong problem-solving and analytical skills, with the ability to identify and mitigate risks

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Project Manager, you will have access to a range of training and development opportunities, including:

• Project management certifications, such as PMP or Agile
• Technical training on blithequark products and their use
• Leadership development programs, including coaching and mentoring
• Opportunities to work on complex and challenging projects, with the potential to lead large-scale initiatives

Work Environment and Company Culture

At blithequark, we pride ourselves on our inclusive and diverse company culture. We believe in creating a work environment that is empowering, supportive, and fun, with a focus on delivering exceptional customer experiences and driving business growth. As a Customer Project Manager, you will be part of a dynamic and collaborative team, with opportunities to build strong relationships with colleagues and stakeholders.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including a salary range of $80,000 - $110,000 per year, depending on experience. We also offer a range of perks and benefits, including:

• Medical, dental, and vision insurance
• 401(k) matching program
• Paid time off and holidays
• Opportunities for professional development and growth
• Access to a range of company-sponsored events and activities

Conclusion

If you are a motivated and experienced project manager, with a passion for delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Project Manager, you will be part of a dynamic and collaborative team, with opportunities to build strong relationships with colleagues and stakeholders, and to drive business growth through the delivery of complex and challenging projects. Apply today to join our team and start your journey as a Customer Project Manager at blithequark!