**Experienced Work-From-Home Customer Service Representative (Full-Time) at blithequark**
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further than blithequark, a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.
As a Work-From-Home Customer Service Representative at blithequark, you will play a vital role in supporting inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, and provide customers with quality products and services. If you have excellent communication skills, a willingness to learn on the job, and a high level of reliability, we want to hear from you!
**About blithequark**
blithequark is a trusted partner in the industry, committed to excellence and innovation. With a diverse lineup of tech-enabled business services operating companies, we drive modernization through digitalization, ensuring clients do more for less. Our team of 10,000+ talented individuals is dedicated to delivering exceptional experiences and driving optimal performance for our clients.
**Key Responsibilities**
As a Work-From-Home Customer Service Representative at blithequark, your key responsibilities will include:
* Listening to customers, understanding their needs, and resolving customer issues
* Utilizing systems and technology to complete account management tasks
* Recognizing sales opportunities and applying sales skills to upgrade
* Explaining and positioning products and processes with customers
* Appropriately escalating customer dissatisfaction with managerial teams
* Ensuring first call resolution through problem-solving and effective call handling
**Candidate Qualifications**
To be considered for this role, you must meet the following qualifications:
* Must be 18 years of age or older
* High school diploma or equivalent
* Excellent organizational, written, and oral communication skills
* The ability to type swiftly and accurately (20+ words a minute)
* Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
* Basic understanding of Windows operating system
* Highly reliable with the ability to maintain regular attendance and punctuality
* The ability to evaluate, troubleshoot, and follow-up on customer issues
* An aptitude for conflict resolution, problem-solving, and negotiation
* Must be customer service-oriented (empathetic, responsive, patient, and conscientious)
* Ability to multi-task, stay focused, and self-manage
* Strong team orientation and customer focus
* The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
* Excellent interpersonal skills and the ability to build relationships with your team and customers
**Conditions of Employment**
All candidates must meet the following conditions of employment:
* Must be authorized to work in the country where the job is based
* Subject to the program and location of the position, must be willing to submit up to a Level II background and/or security investigation with a fingerprint
* Must be willing to submit to drug screening
**Compensation Details**
We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.
Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly, and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentives and prizes such as computers, tablets, phones, TVs, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90 days of employment, all employees are eligible to opt for our MEC medical plan after only 30 days of employment. Benefits options and plans vary slightly by location.
**Just a Few Of The Benefits**
* Medical, Dental, and Vision Coverage Options
* Paid Time-Off
* Advancement Opportunity
* Fun, Engaging Work Environment
* Casual Dress Code
* Cash and Prize Contests
**Physical Requirements**
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
**Reasonable Accommodation**
Consistent with the Americans with Disabilities Act (ADA), it is the policy of blithequark and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
**Diversity and Equality**
At blithequark and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at blithequark are based solely on a person's merit and qualifications. blithequark maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling blithequark's commitment to a diverse and equal-opportunity work environment.
**Disclaimer**
The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.
The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
**Regarding COVID-19**
As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe.
Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation.
**Regarding Masks**
To help protect our candidates and employees, we are requesting that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and require masks be worn when on-location.
For more information on blithequark's response to COVID-19, please visit www.blithequark.world/covid-19