**Experienced Full Stack UX Designer – Web & Cloud Application Development for Customer Experience at blithequark**

Are you a highly motivated and performance-driven UX designer with a passion for creating innovative and user-centered experiences? Do you have a deep understanding of design tools, methodologies, and a proven track record of driving design excellence in a matrixed organization? If so, we invite you to join our expanding team at blithequark as a Principal UX Designer for Customer Experience. **About blithequark** blithequark is a leading company that has been improving the lives of hundreds of thousands of patients with insulin-requiring diabetes for over two decades. Our mission is to enable our customers to enjoy simplicity, freedom, and healthier lives through the use of our Omnipod product platform. We are on an exciting trajectory of significant growth and global expansion, and we are seeking talented individuals who share our values and are committed to exceeding customer expectations. **Position Overview** As a Principal UX Designer for Customer Experience at blithequark, you will be responsible for defining, articulating, building, and championing the future vision of our Insulet products. You will excel through innovation, creativity, and attention to detail, and sincerely believe that design is more than how something looks, but also how it feels and functions. You will value data insights and research findings to drive design decisions and actively involve and collaborate closely with User researchers, product managers, and tech leads to identify the golden opportunity between user needs, business viability, and technical feasibility. **Key Responsibilities** * Lead product UX design for one of the major areas of our global product suite, facilitating the UX design process, partnering with product management and user research on initial research and product definition, through concepting, crafting detailed designs, prototyping, testing with user research and human factors, and working with other UX disciplines and engineering on implementation. * Define the overall UX design vision for a product, feature, or experience, working within the scope and customer needs as defined by the product manager, and be accountable for strategic design and user-experience decisions related to core and new functions and features. * Take a user-centered design approach, rapidly prototype and test with the User Research team and iterate designs, analyze customer problems, and oversee the design of delightful solutions that meet measurable business goals. * Work closely with product and business partners to develop a shared vision and lead a process to define and design experiences that deliver on those shared objectives, ask inquisitive questions, do things differently, and champion innovation and strive for simplicity at the core of blithequark's brand. * Partner with technology teams to ensure we leverage the scale offered by our platform without compromising on core experience principles. * Influence UX design and product through the development of frameworks that help simplify the product user and customer experiences. * Partner with other design leaders to improve the quality of your designs and continue your growth as a design leader, pulling in User Research, Human Factors, Content Strategy, Instructional Design expertise into the innovation conversations. * Act as a UX design mentor and guide more junior designers in methods for creating intuitive, engaging product experiences grounded in user needs, working with UX Design Managers. * Influence strategic product direction through your deep expertise in UX design, research, and strategy, communicate design rationale across teams with clarity and influence. **Required Leadership/Interpersonal Skills & Behaviors** * Ability to present UX design work to partners and executive leadership for review, feedback, and sign-off in clear, concise manner. * Measure the success and effectiveness of UX innovations. * Collaborate with partners, product managers, and development leads to understand detailed requirements and design complete user experiences that meet their needs and vision. * Extensive experience in using UX design standard methodologies to design solutions, and a deep understanding of mobile-first and adaptable design. * Ability to break down big design projects into clear results needed while working in agile sprint teams, to be a lead advocate for design thinking processes, ideas, and solutions clearly and effectively within our production team and with our partners. * Ability to lead UX strategy in a matrixed organization. * The Principal UX Designer for blithequark will elevate the entire UX team, inspiring and mentoring UX practitioners and partners, leading projects throughout the planning, design, and development cycle. **Required Skills and Competencies** * Deep expertise in design tools such as Figma, Framer, Sketch, FigJam, Adobe Creative Cloud, JIRA, Confluence, Miro. * Thoughtful and exquisite online portfolio that shows proven track record of innovation and strategy work within the mobile ecosystem. * Ability to think systemically and holistically about product ecosystems and user needs. * Ability to navigate ambiguity and drive innovation across platforms. * Deep passion for user-centered design and advocacy for the customer experience, track record of using user research and data for decision making. * Have an extraordinary aesthetic sense for beautiful designs and pay attention to the details. * Expert storyteller and influencer. * Proven track record for providing and effectively communicating strategic and tactical recommendations based on data to all levels of the organization. **Preferred Qualifications** * Background in Consumer products design within large ecosystems. * Familiar with Medical Device development processes. **Education and Experience** * BS in Design, Graphic Design, HCI, Computer Science, or equivalent experience. * Experience in Global Consumer projects from design strategy through execution. * 10+ years of mobile app and customer experience design experience. * 5 years working in an Agile environment. **Additional Information** * The position can be remote. * Travel is estimated at 10-15% but will flex depending on business need. * The US base salary range for this full-time position is $161,100.00 - $242,100.00. * Our salary ranges are determined by role, level, and location. * The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the primary work location in the US. * Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. * Your Talent Acquisition Specialist can share more about the specific salary range for your preferred location during the hiring process. **Why Join blithequark?** At blithequark, we are committed to creating a workplace that is inclusive, diverse, and supportive of all employees. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. We are an equal opportunity employer and welcome applications from all qualified candidates. **How to Apply** If you are a motivated and performance-driven UX designer with a passion for creating innovative and user-centered experiences, we invite you to apply for this exciting opportunity. Please submit your resume, cover letter, and online portfolio link to [insert contact information]. We look forward to hearing from you! Apply for this job