Experienced Technical Customer Experience Representative – Hybrid Work Model with Opportunities for Growth and Development in a Dynamic and Supportive Environment

Welcome to blithequark

At blithequark, we're passionate about creating a culture that not only protects the lives of our customers but also fosters the growth and development of our team members. As a high-tech home security company, we're committed to innovation, collaboration, and making a significant impact on the lives of those we protect. Our no-ego culture encourages big opportunities, challenges, and a huge impact on the lives of our customers. We don't just want you to work with us; we want you to grow and thrive with us.

Our Hybrid Work Model

We're embracing a hybrid work model that enables our teams to split their time between office and home. This model allows us to come together in our office on two core days, typically Tuesday, Wednesday, or Thursday, to work together in person, while also providing the flexibility to choose where we work for the remainder of the week. We believe this approach allows us to benefit from the best of both worlds, fostering collaboration, innovation, and productivity.

Why We're Hiring

We're growing and thriving, and we need smart, talented, and humble individuals who share our values to join us in our pursuit of ensuring everyone feels safe in their own home. As a Technical Customer Experience Representative, you'll play a vital role in providing top-tier support to our customers, educating them on system installation and use, and troubleshooting issues. If you're looking for a position where you can make a difference, provide excellent customer service, and grow with a high-performing team, this is the job for you!

What You'll Do

As a Technical Customer Experience Representative at blithequark, you'll be responsible for:

• Responding promptly, courteously, and knowledgeably to technical support inquiries
• Providing top-tier support to all customers with a goal of first call resolution
• Educating customers on system installation and use, and assisting in troubleshooting
• Utilizing prior customer support experience to enable customer success and happiness
• Using problem-solving skills to solve customer issues and address concerns
• Making outbound calls to current customers to address issues, when needed

What You'll Bring

To be successful in this role, you'll need:

• Proven success in a phone-based customer service or call center position
• Ability to understand and determine root causes to customer issues
• Comfort with technology and ability to provide technical assistance for consumer electronics
• Proven record of outstanding attendance and timeliness in a structured environment
• Strong work ethic and the drive to contribute to company goals
• Clear and effective phone communication skills to ensure all customer issues are resolved
• Ability to work independently and in a team setting
• Ability to prioritize in a fast-paced environment and excellent time management skills
• Positive, can-do attitude and eager for continuous improvement
• Strong commitment to customer happiness and satisfaction

Essential Qualifications

In addition to the above requirements, you must be eligible for certification as an electronic security employee, which requires submitting your fingerprints to the Virginia Department of Criminal Justice Services (DCJS) for use in conducting a national criminal records search and a Virginia criminal history search, and final certification approval from DCJS.

Perks and Benefits

At blithequark, we offer a range of perks and benefits, including:

• Shift Differential for Nights & Weekends
• Opportunities for Career Progression
• Medical, Dental, and Vision Benefits Starting Day 1
• Matching 401k up to 4%
• Holiday Pay
• Paid Time Off
• Team Building Activities
• Employee Referral Programs

Our Values

We're committed to living our values, which include:

• Customer Obsessed - Building deep empathy for customers and developing strong, long-term relationships with them
• Aim High - Always challenging oneself and others to raise the bar
• No Ego - "no job too small" attitude, and open, inclusive, and humble style
• One Team - highly collaborative approach to achieving success
• Lift As We Climb - A track record of investing in developing others and helping others succeed
• Lean & Nimble - working with agility and efficiency to experiment in an often-ambiguous environment

Diversity, Equity, and Inclusion

We're an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We're committed to full support of qualified individuals in hiring and employment, and we'll work with qualified individuals with disabilities to assess whether a reasonable accommodation may be provided to perform the essential functions of their role, absent undue hardship.

Conclusion

If you're passionate about providing exceptional customer service, working in a dynamic and supportive environment, and growing with a high-performing team, we encourage you to apply for this exciting opportunity. At blithequark, we're committed to helping you thrive and making a significant impact on the lives of our customers. Join us today and start your journey to a rewarding and challenging career!