Experienced Customer Service Representative for Financial Services and Loan Operations – Career Growth and Development Opportunities at blithequark

Welcome to blithequark: Where Customer Experience Meets Career Excellence

At the heart of blithequark lies our Customer Service Representative, the cornerstone of our organization's commitment to delivering exceptional customer experiences. For over 80 years, blithequark has been a leading figure in the consumer finance industry, providing personal loans, home equity loans, and retail sales financing to our valued customers. Our representatives are the face of our company, and we are dedicated to providing them with the resources and support needed to excel in their roles and grow within our organization.

About blithequark

As one of America's largest privately-owned consumer finance companies, blithequark has established a legacy of trust and reliability. Our mission is built on the principles of providing outstanding customer service, fostering a culture of continuous learning and development, and promoting from within. We invite you to explore our website at www.blithequark.com to learn more about our history, values, and the impact we make in the lives of our customers. You can also visit https://www.trustpilot.com/review/blithequark.com to read reviews from our satisfied customers, who have rated us an impressive 4.7 out of 5.0 stars.

Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This is a full-time position offering a competitive pay rate of $15 per hour, with additional performance-based incentives ranging from $100 to $400 per month. Our standard working hours are from 8:30 am to 5:30 pm, Monday through Friday, with occasional overtime required to meet operational needs.

Key Responsibilities:

• Demonstrate a high level of customer assistance by phone and in-person, ensuring that every interaction exceeds customer expectations.
• Receive and record payments in customer accounts, maintaining accuracy and attention to detail.
• Market to current and former customers over the phone and in-person to promote additional business opportunities.
• Maintain and secure the cash drawer and perform accounting activities, including balancing and preparing deposits.
• Perform office administrative tasks, such as checking branch mail, filing, and managing office supplies.
• Investigate credit and process loan applications, adhering to blithequark's policies and procedures.
• Perform all other duties and responsibilities as assigned, demonstrating flexibility and a willingness to adapt to changing priorities.

Qualifications and Skills

To succeed in this role, you will need:

• A high school diploma or equivalent, demonstrating a foundation in basic education.
• Effective communication and time management skills, enabling you to prioritize tasks and interact professionally with customers and colleagues.
• Reliable personal transportation with insurance, allowing you to travel to our office location.
• The ability to stand and sit for long periods, as well as lift and maneuver up to 20 pounds, accommodating the physical demands of the role.

Preferred Qualifications:

• Prior experience in customer service or a related field, preferably in the financial services industry.
• Basic knowledge of accounting principles and cash handling procedures.
• Excellent problem-solving skills, with the ability to resolve customer complaints and concerns in a professional and courteous manner.

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to:

• A comprehensive position-based training program, designed to equip you with the skills and knowledge needed to excel in your role.
• Coaching and mentorship from experienced professionals, providing guidance and support throughout your career journey.
• A strong hire-from-within policy, offering opportunities for advancement and career progression within our organization.
• Recognition and rewards for outstanding performance, including awards and appreciation for your contributions to our team.

Benefits and Compensation

In addition to a competitive salary and performance-based incentives, blithequark offers a comprehensive benefits package, including:

• Medical, dental, and vision insurance, providing peace of mind and protection for you and your loved ones.
• 401(k) retirement plan, enabling you to save for your future and plan for long-term financial security.
• Paid time off and holidays, allowing you to recharge and enjoy time with family and friends.
• A dynamic and supportive work environment, fostering a sense of community and teamwork among our employees.

Why Join blithequark?

By joining blithequark, you will become part of a team that values customer satisfaction, employee development, and community involvement. Our company culture is built on the principles of integrity, respect, and excellence, and we strive to make a positive impact in the lives of our customers and employees. If you are a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, we encourage you to apply for this exciting role.

How to Apply

To apply for this position, please click the "Apply" button at the top of the page or text "blithequarkJobs" to 601-565-4541. We look forward to receiving your application and exploring how you can contribute to the success of blithequark.

Join our team today and discover a career that offers growth, development, and a sense of purpose. At blithequark, we are dedicated to making a difference in the lives of our customers and employees, and we invite you to be a part of our journey.