[Remote/WFM] Chat Representative - Automotive Online Support
Role Snapshot:
- Start Date: Immediate openings available
- Compensation: a competitive salary
- Position: Chat Representative - Automotive Online Support
- Location: Remote
- Company: Workwarp
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Job Overview We are seeking dedicated and enthusiastic Online Chat Representatives to join our dynamic team. In this role, you will engage with customers through inbound chat conversations, providing them with essential information regarding automotive and recreational vehicle sales, services, financing, and general inquiries about our dealership offerings. Your contributions will be pivotal in ensuring our dealer clients are positively represented online and in converting these interactions into valuable leads, thereby driving revenue from website traffic. Key Responsibilities  Respond to a diverse range of customer inquiries via online chat  Deliver precise information about our products and services through chat interaction  Assist customers in scheduling appointments based on their needs  Cultivate and update an extensive knowledge base of our evolving products and services  Collect and document customer contact details for lead generation and client follow-up  Summarize customer interactions, highlighting their needs for client review Required Skills  Exceptional customer service skills and the ability to thrive in a fast-paced environment  Pleasant, patient, and friendly demeanor  Strong decision-making and analytical capabilities  Fluent in English, both spoken and written  Basic proficiency with internet navigation and computer applications  Fast typing skills, with a minimum of 35 words per minute preferred Qualifications  Previous experience in retail customer service or the automotive industry is advantageous but not mandatory  Capability to handle multiple tasks efficiently; experience in gaming can be beneficial  High School Diploma, GED, or equivalent certification required  You must be able to pass a background check  Preferred: 2+ years of experience in an office environment, customer interaction, call center, or customer service setting Career Growth Opportunities This position offers a valuable opportunity to develop your customer service expertise while gaining insights into the automotive industry, which can serve as a stepping stone for future career advancement within customer service or sales roles. Company Culture And Values Our organization promotes a collaborative and fast-paced work environment where effective communication and customer service excellence are paramount. We value a positive and professional atmosphere that encourages adaptability and continuous learning. Employment Type: Full-Time Apply Job!Â
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